[edge2022]

Do you have your MS Office disc?
If it came preinstalled with your computer, the restore to factory settings process, will install Office when restoring the system.

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yes, i have both the windows disk and the ms-office disk. it came installed from the store but i got a liscensed disk with the computer.

[kenbarber]

yes, i have both the windows disk and the ms-office disk. it came installed from the store but i got a liscensed disk with the computer.

[edge2022]

If it came installed when you bought it, the restore operation should install MS Office when restoring your computer.

Are your files backed up yet? If you need help with that, ask away.

[kenbarber]

i only have the 8 gig stick. he had said we could go without the data files. all we were trying to do was save windows and ms-office especially word. he got all his files replicated on his old ibm. so if windows and office are in the partition i can go ahead and build the other iso you wanted. if we want to go back to puppy later i still got the cd and can re do the stick.

[edge2022]

I think you are now ready for the system restore process.
Go here for a complete walkthrough: http://h10025.www1.h...ocname=bph07145
I suggest you do a destructive recovery, to get rid of all possible malware.

Be aware that all files will be erased, and Windows will be reinstalled. If Office came preinstalled it should reinstall along with Windows. Once you do this, disconnect yourself from the internet. Once you give me a successful report, we will finish off the job (install AV and Firewall)

[kenbarber]

i know windows is partially open and running but i do not know how to get hp recovery tool from task manager.

so i have been trying to do "recover at start up." but the f10 button at logo page has been bringing up not the system recovery but rather phoenix CME bios pro setup utility. if it has a system recovery there it is well hidden.

i hate to be so dumb, but i can't seem to get there.

Edited by kenbarber, 01 June 2009 - 09:59 AM.

[edge2022]

When do your press F10?
Press it just after you see the HP logo screen. Press it constantly till you see a recovery menu.

To Run it using Task Manager type in:
C:\Documents and Settings\<User name>\Start Menu\Programs\

HP Tools , and then HP PC System Recovery
Hewlett-Packard , hp pavilion pc tools , and hp pc system recovery
PC Help & Tools , and then HP PC System Recovery
Then use one of the combos above.

[kenbarber]

you've been so very patient i press the f10 when the hp logo comes on just like you say and just like it says on the hp directions. but what happens is that "Phoenix cME FIRSTbios pro setup utility" COMES UP; not a recovery process. it just is not doing what hp says it should do. i do not know why.

And the task manager gives me a message that it can not find it, i have typed it in with my old cerebral palsy afflicted hands so many times my hands hurt.

i am beginning to think that he just let it get too far gone before he brought it to me.

[Ectech]

have you tried F11?

i've seen some HP's that use different key's.

[edge2022]

i've seen some HP's that use different key's.

That is true, just try tapping all of the F keys just after you see the HP logo screen.

[kenbarber]

i have went to command prompt and used the cd command to walk down the path and i get as far as c:\documents and settings\start menu\programs but at that point a dir command does not show a directory for hp tools within the programs directory. i went ahead and looked into accessories and system tools while i was doing this. not there. did this for administrator and for the username. i think i am screwed.

i am down to pushing f6 and will continue down the function keys until i get them all. but it is not f12 down to f6.

Edited by kenbarber, 02 June 2009 - 02:59 PM.

[Ectech]

Instructions for your exact model from hp.


Recovering from the Partition on the Hard Drive

You can perform a recovery from the partition on the hard drive
from either the Start button or F11.

To restore the system from the partition:

1. Access the PC Recovery tool:

❏ To access PC Recovery from the Start button, select
Start > All Programs > System Recovery >
PC Recovery.

❏ To access PC Recovery from f11, restart the computer and
press f11 while the “Press <F11> for recovery” message is
displayed on the screen.
The PC Recovery tool opens.

2. Select PC Recovery and click Next.
The computer restarts and the PC Recovery tool opens.

3. Click OK.

4. Follow the on-screen instructions to complete the system
recovery.

If you want to perform a destructive recovery:

✎A destructive recovery formats the hard drive and restores the
computer to its factory state. Select this option only as a last
resort.


Source: http://h10032.www1.h...l/c00701888.pdf

Side note, if the boot sector of the drive has become corrupted it will prevent you from accessing the recovery tool.

In which case you'd need to re-create a fresh boot sector and add the recovery partion to it.

I'm not exactly sure how that would be done though. Edge?

Edited by Ectech, 02 June 2009 - 03:35 PM.

[happyrock]

Side note, if the boot sector of the drive has become corrupted it will prevent you from accessing the recovery tool.
In which case you'd need to re-create a fresh boot sector and add the recovery partion to it.
I'm not exactly sure how that would be done though.

he could try rc.iso and after booting from it...type in chkdsk /r press enter
no joy..
boot from the rc.iso disk again and this time ...type in fixmbr press enter
no joy...
boot from the rc.iso disk again and this time ...type in fixboot press enter

[kenbarber]

i have tried all function keys from f1-f12. none of them kicks off recovery process. i tried f11 several times since someone said f11 instead of f10 was supposed to work for the zd 8000.

i do not know what rc.iso is

[happyrock]

go here..download the following file: rc.iso....then run chkdsk /r
from the rc.iso cd...be sure the bios is set to boot from the cd drive first...

if you don't have a burning program that will burn .ISO files go here and get burncdcc ..a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its rc.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....

boot from the rc.iso cd....
type in chkdsk /r press enter
note the single space before the /

While chkdsk is running, you will see a light blue window with a dark blue band at the top and bottom. Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage. You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer.
NOTE this can take a long time to complete..it may even appear to hang or get stuck at a certain % for a couple of hours...then complete
it may even back up and go over the same area...this is normal...let it run...there are 5 stages
DO NOT TURN OFF YOUR COMPUTER WHILE RUNNING CHKDSK or you can have severe problems...
nojoy...
boot from the cd again...
then type fixmbr press enter...reboot
no joy ....boot from the cd again...
type in fixboot press enter...reboot
nojoy...boot from the cd again...

Type in bootcfg /scan and press Enter

if it says total identified window installs: 1

Type in bootcfg /rebuild and press Enter...

It will identify your XP installation...type Y once you see this prompt.

You will be prompted to enter the load identifier...type in Microsoft XP Home Edition or Microsoft XP Professional depending on whichever version you have...press enter

You will be prompted to enter the load options...type in /fastdetectand press Enter

Type in exit and press Enter

remove the cd

Reboot