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USB Keyboard problems on XP home sp2 reinstall.


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#1
dez_chg

dez_chg

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Hey,

I'm new to this forum so hi to everyone. :)

I'm having a problem trying to fix my friends Dell Dimension E520. It has had years of abuse from a user that doesnt know how to look after a PC.

I said i would reinstall the OS using the Reinstall disk provided by Dell. However i get stuck during the install when a messege pops up to install drivers. the problem is the mouse and keyboard are nonresponsive.

The system doesnt have PS2 conndcections, only USB. I think its the OS not having drivers for the USB ports during the install.

I've checked the BIOS and everything to do with USBs is set to enabled.


How can i get a working XP OS on the hard drive when im having the problem of the keybaord and mouse not working during install.

on a slightly differant note. would Vista have this same problem?

any help would be great.

many many thanks

Dez
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#2
Neil Jones

Neil Jones

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Have you wiped the computer with the disk or are you just doing a Repair?
USB support is native during Windows Setup and needs no further drivers. A screwed up installation, if you're repairing that one, can be made worse by virtue of repairing it. You'll do better just to wipe it.
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#3
dez_chg

dez_chg

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thanks, i gave in and installed vista :)

fresh install was the way.

thanks again

Dez
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