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itunes can't acess the iTunes store.


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#1
Benten10X

Benten10X

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'iTunes could not connect to the iTunes Store. The network connection was refused.'
After looking at many errors like this posted on this forum, mine still won't fix.
I do have XP, Norton had expired ages ago, and consequently uninstalled. I also have uninstalled my Spybot Search and Destroy. I have the latest version of Quicktime.
I have done everything that Apple said to do, donwloaded a patch and everything, and it still can't get the store.
I have reinstalled it, and allowed all registry keys to be changed by iTunes (Spybot asks if you would like them to be changed, but I have since uninstalled Spybot).

Any help would be greatly appreciated, because it has been like this for months now, and haven't bothered to try and fix it (until now)

This is the diagnostics.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
System manufacturer System Product Name
iTunes 8.1.0.52
QuickTime 7.6
FairPlay 1.2.12
iPod Updater Library 8.1d19
CD Driver 2.1.0.0
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.0.27
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number 5ECE82D11CD1AED4

Current user is an administrator.
The current local date and time is 2009-05-17 13:21:19.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce4 Ti 4200 with AGP8X
NVIDIA GeForce FX 5500
VIA/S3G UniChrome IGP


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A8E5A160-CDC1-4FF9-93DC-D51BDEE4DAD4}
Description: ULi PCI Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sun May 17 08:21:40 2009

Lease Expires: Mon May 17 08:21:40 2010

DNS Servers: 192.168.2.1
192.168.2.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
iTunes has never successfully accessed iTunes store.

Edited by Benten10X, 17 May 2009 - 06:36 AM.

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