[Essexboy]

Lets fix autoupdates and see if that resolves part of the problem

• Download WUFix.exe to your desktop.
• Double-Click WUFix.exe to run fix.
• You will see a window open and commands processing. When the window closes the fix will have completed.
• Restart the computer.

This fix will clear the proxy cache, places Windows Update sites in the Trusted Zone, places Windows Update sites in the exception list of IE Popup Blocker, starts all dependent services, registers required DLLS, empties the Windows Update temporary folder (with backup), renames the catroot2 folder, retains update history and Event log, and deletes BITS pending download queue.

Once done, go back to the Windows Update Website (You must use the Microsoft Internet Explorer to do this).

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I fixed the auto update, but my computer still has the problems. I had already installed all the updates from the Windows Update Site, prior to fixing the auto update, so nothing was listed on the site.

[Hetion]

I fixed the auto update, but my computer still has the problems. I had already installed all the updates from the Windows Update Site, prior to fixing the auto update, so nothing was listed on the site.

[Essexboy]

Could you now disable all addons within IE8

From the menu bar select >Tools > Manage addons
Then disable all addons

Reboot and if the error does not re-occur then re-enable the addons one at a time until it does then note the name of that addodn

[Hetion]

Disabling the IE8 plugins didn't work.

Edited by Hetion, 07 June 2009 - 12:40 AM.

[Essexboy]

OK I do not feel it is a malware problem now - I believe it is a system Hardware/software issue. So I will remove my tools and consider where to go from here

First I will replace your ntdll.dll file before I remove my tools

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

FCopy:: 
i:\windows\system32\dllcache\ntdll.dll | i:\windows\system32\ntdll.dll

3. Then in the text file go to FILE > SAVE AS and in the dropdown box select SAVE AS TYPE to ALL FILES

4. Save the above as CFScript.txt

5. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.




6. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt .

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..Run OTListit and hit the cleanup button. It will remove all the programmes we have used plus itself. MBAM can be uninstalled via control panel add/remove along with ERUNT. But they may be useful tools to keep

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 13.
• Click the "Download" button to the right.
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
• Click on Continue.
• Click on the link to download Windows Offline Installation (jre-6u13-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u13-windows-i586-p.exe and select "Run as an Administrator.")

XP
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
• On the dialogue box that appears select Create a Restore Point
• Click NEXT
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
• In the Drop down box that appears select your main drive e.g. C
• Click OK
• The System will do some calculation and the display a dialogue box with TABS
• Select the More Options Tab.
• At the bottom will be a system restore box with a CLEANUP button click this
• Accept the Warning and select OK again, the program will close and you are done

SPRING CLEAN

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

THEN

Download and run Auslogics Disc Defragmenter

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SuperAntispyware Run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Secunia Software inspector To check your programme update status
• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe

Let me know how it is running on completion

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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