[redtailperch]

My computer no longer recognizes my CD and DVD drives.
It happened suddenly. One day it was working and the next day it was not.
This is an older desktop and I had added the CD and DVD drives.

Gateway serial number 0027081678
Running Windows XP Home Version 2002 with Service Pack 3
Pentium 4 CPU 1.50 GHz and 768 MB of RAM

Gateway says it sold its business including tech support to MPC Corp
MPC Corp has no presence on the web and has filed for chapter 11 bankruptcy

Neither my CD or DVD drive appears in windows explorer
They used to be D: and F:
I have a second hard drive that is E:

In the control panel under 'add and trouble shoot hardware'
it lists the LITE-ON LTR-24102B drive and says
'Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)'

The same for the DVD drive
it lists the HP DVD Writer 1140i drive and says
'Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)'

In control panel under system properties and device manager
it lists both drives
HP DVD Writer 1140i
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Location 1 (1)
and
LITE-ON LTR-24102B
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Location 0 (0)

The only changes I made prior to this predicament
was to remove unused programs from my computer
because my C: drive was filling up.
Nero 7 was one of those programs.

I read some of the forum questions and answers
and tried one piece of advice
'disable drives in device manager and reboot'
but to no avail

Thanks in advance for any help you can give me.

sam

[Advertisements]

Check the following and reply back with your findings:

Loose or disconnected cable to Drives and or MOBO
Disconnect and Reconnect the connections to MOBO
Try One Drive at a time
If you have access to another system then try each drive in that system

Reply back with results and we can continue from there

[rshaffer61]

Check the following and reply back with your findings:

Loose or disconnected cable to Drives and or MOBO
Disconnect and Reconnect the connections to MOBO
Try One Drive at a time
If you have access to another system then try each drive in that system

Reply back with results and we can continue from there

[redtailperch]

thanks for your input
i will try your suggestions tonight
and get back to you with the results

sam

[rshaffer61]

Ok thank you for the update. I will monitor this topic for your response.

[redtailperch]

could not get to the computer last night
so i performed the procedures this morning

it took a longer than i imagined to carefully complete each step
take notes and write a summary

i disconnected both the power and data cables from the cd and dvd drives
and unplugged the data cable from the motherboard
rebooted the computer and got the following message on the boot up screen
'cd/dvd could not be found/'

continued and windows booted up with this message
'Windows Registry Recovery
One of the files containing the system registry data had to be recovered by use of a log or alternate copy. The recovery was successful.'

continued, windows booted and went to the control panel
in the device manager neither the cd or dvd drive was listed

shut down, connected the data cable to the motherboard
then to the dvd drive
connected the power cable and rebooted
received the same Windows Registry Recovery message
continued and windows booted up

in device manager only the dvd drive was listed under installed hardware
it reported that the driver was installed but the drive could not be found

shut down disconnected the power and data cable from the dvd drive
and connected up the cd drive
rebooted and got the same results
drive listed, driver installed, but no device found

shut down connected up both cd and dvd drives and rebooted
both devices were listed but in both cases the drive itself count not be found

during each reboot i got the Windows Registry Recovery notice

at one reboot i got the message
' A problem is preventing windows from accurately checking the license for this computer.
Error code: 0x800703e6'

i rebooted
that did not happen again

i think i am back where i started
both drives are listed but neither drive is found

the only change is the Windows Registry notice

[Broni]

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.