[mark smith]

I have new system build with configuration below. Been together for 2 days and immediately started noticing that it would stop BSOD and restart without any reason I could find.

I get same error. doesn't seem to be triggered by anything I can find. i've checked drivers, did memory test all of which checked out OK.

Any suggestions would be greatly appreciated.


OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OFFICE-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom™ 9950 Quad-Core Processor, 2600 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0204, 7/18/2008
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name office-PC\mark
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 3.50 GB
Available Physical Memory 5.28 GB
Total Virtual Memory 15.1 GB
Available Virtual Memory 12.9 GB
Page File Space 7.79 GB
Page File C:\pagefile.sys

thanks,

Mark

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Please let us know what error messages that you got. The exact content of the STOP message is important.
Please zip up the minidump files from C:\Windows\Minidump and upload them with your next post. From that we can get an idea of what's going on.

[usasma]

Please let us know what error messages that you got. The exact content of the STOP message is important.
Please zip up the minidump files from C:\Windows\Minidump and upload them with your next post. From that we can get an idea of what's going on.

[mark smith]

Sure, the not sure what error. the only thing it said was that windows had just recovered from unexpected shutdown.

I've attached the requested.

thanks,

Mark

Attached Files

•  Mini051509_01.zip   76.6KB   123 downloads

[usasma]

It appears that the errors all have occurred in the spider.exe thread. Do you use the Dr. Web antivirus or a program called Email Scraper?
It could also be malware related.

If you're unsure, search your entire computer for spider.exe, then right click on each instance and select Properites, then select the Details tab. Let us know the location of each file along with the details of each one so we can figure out what's causing this.

[mark smith]

Yes, that is a program I used called trackback spider.


here are the details after right clicking.

I've attached the images.

Mark

Attached Thumbnails

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[usasma]

You may want to read this review about it: http://www.webpronew...rackback-spider

But, as it's the thread that the crashes are occurring in, I'd suggest uninstalling it to see if that fixes the BSOD's.
If you decide to reinstall it, download a new copy to install (in case your current copy is corrupted).

[mark smith]

despite, what that person says, it actually works quite well, as long as it's not abused.

for about 2 weeks it didn't crash it and then it started again. I'll do as you said and uninstall and then install again and see if that helps.

thanks,

Mark

[Broni]

It appears that the errors all have occurred in the spider.exe thread

Actually, the above doesn't matter.
It's not important where it happened, but what was the cause.
In all cases, epfw.sys was at fault.
epfw.sys is part of ESET Smart Security
Do you use it?

[mark smith]

Yes, is there some way to go around ESET?

[Broni]

Well, ESET is a known, and reputable program, so I's rather ask Trackback Spider makers about the problem.
I'm totally un-familiar with the program.