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A Blue Screen of Death Question


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#1
epcomics

epcomics

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Hello! I have a Blue Screen of Death question that was not covered in the list at the top.

It say's:

0x0000007E (0XC0000005, 0XF894C397, 0XF89B3BF4, 0XF89B38F0)

BATTC.SYS - ADDRESS F894C397 BASE AT F894C000, DATESTAMP 480252B0
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#2
edge2022

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When do you get this message?
Does it happen in safe mode?
Anything you remember doing before this problem started to happen?
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#3
edge2022

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http://support.microsoft.com/kb/939780
You could try this hotfix, but wait on that.
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#4
epcomics

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Thank you for responding. What happens is my computer freezes and I have no choice but to shut it off. Then, when I turn it back on, the BSOD comes up. I haven't looked at the link you sent me yet, I need to get some sleep. Any help you can give me for tomorrow though would be vastly appreciated.
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#5
edge2022

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So, you can't boot up your computer?
Can you boot normally in safe mode?

Good night... :)
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#6
epcomics

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So, you can't boot up your computer?
Can you boot normally in safe mode?

Good night... :)


I think I can squeeze in one last post...

What happens is I get the blue screen when I shut off my computer. So I'll shut it off and then it almost always works that second time.
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#7
edge2022

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Ok...
Try shutting down your system in safe mode to see if a BSOD comes up.

Go to the directory C:\Windows\Minidump
Make sure hidden files are visible.
Zip up the recent (within a week) files in that folder, and attach the zip archive to your next post.
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#8
epcomics

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Thanks! I'm at school right now but I'll do that as soon as I get home.
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#9
epcomics

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I don't see any files in that folder, it's completely empty.
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#10
edge2022

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Are hidden files and folders visible in your file manager?
http://www.bleepingc...tutorial62.html

Go to Start -> and right click on My Computer and choose Properties.
Go to the Advanced tab and select Settings in the Startup and Recovery section.
In the Write Debugging Info box, choose Small Memory Dump.

Now let the BSOD happen again, and check the directory.
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