I turned off my pc and disconnected the internet and went to work this morning. Upon arriving home to try to "fix" it, I found that now my computer will not advance past the Windows XP startup screen.
I was able to start the PC in safe mode (F8) method. Here I ran AVG per a request from a friend. AVG found and removed 15 files including several trojans. Hoping that this fixed everything, I tried to restart, but the computer will not advance past the sign on screen.
I attempted to install Malwarebytes in safe mode but the install locks up at the end of the process.
What do I do now?
I'm extremely new at this, and have never experienced or troubleshot a virus before. I have many gigs of music and family photos on the pc that I don't want to lose.
Any help would be greatly appreciated.