[BigDogBK]

OK, here is the deal. Yesterday while troubleshooting something with Apple (iTunes), I was instructed to disable my Norton 360. When I enabled Norton, I noticed something "funny" about my computer performance. Next Spyware Protect 2009 popped up, and I was unable to reach internet sites. I ran Norton 360 and it found Packed.Generic.200. I researched for hours looking for an easy fix, no such luck.

I turned off my pc and disconnected the internet and went to work this morning. Upon arriving home to try to "fix" it, I found that now my computer will not advance past the Windows XP startup screen.

I was able to start the PC in safe mode (F8) method. Here I ran AVG per a request from a friend. AVG found and removed 15 files including several trojans. Hoping that this fixed everything, I tried to restart, but the computer will not advance past the sign on screen.

I attempted to install Malwarebytes in safe mode but the install locks up at the end of the process.

What do I do now?

I'm extremely new at this, and have never experienced or troubleshot a virus before. I have many gigs of music and family photos on the pc that I don't want to lose.

Any help would be greatly appreciated.

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I was able to download AVAST and run it in safe mode. Upon starting it finds a virus and states that I have a virus in the operating memory, and asks to run in boot mode. I say yes. Upon completion, a menu pops up asking me to select 1-9 or press esc to exit. Unfortunately, my keyboard would not work so I had to power down the computer.

Is this virus disabling my input devices so that I cannot remove it?

I even tried an "old fashioned" keyboard (non usb) but that wouldn't work either.

[BigDogBK]

I was able to download AVAST and run it in safe mode. Upon starting it finds a virus and states that I have a virus in the operating memory, and asks to run in boot mode. I say yes. Upon completion, a menu pops up asking me to select 1-9 or press esc to exit. Unfortunately, my keyboard would not work so I had to power down the computer.

Is this virus disabling my input devices so that I cannot remove it?

I even tried an "old fashioned" keyboard (non usb) but that wouldn't work either.

[BigDogBK]

Bump...

Nobody will help me?

[BigDogBK]

I've made some progress. Ran Avast in Boot mode and removed several trojans. Now am able to start windows in regular mode. Running another scan now.

[BigDogBK]

I have attempted to download Malwarebytes several times. I have been able to get it to install (takes about an hour), but the program will not run.

I have already spent ~20 hours trying to "fix" my machine. Before I go further, can you answer a couple of questions:

1. If I only clean the machine, will I ever be able to trust it again?
2. If I perform the system restore (cd that came with machine), will that solve the problems?
3. If I buy a usb hardrive to move all my important files to, can the viruses jump to this drive?

Thanks!