I have been looking for ways to increase my conversion rates (www.candylandcrafts.com), and would like to hear anyone's opinion about the use of a "Chat Service" (basically a per order service, like an affiliate). When
someone who is at your web site, chooses to leave, without placing an order, a window pops up with a live operator available to try to "save the day" and convert that visitor to order.
The pop up window might say "Hi I"m Alice, I see you're leaving, but I can get you 10% off an order today on our latest special, etc etc" The visitor could then click on the link and have a 2 way text message with Alice.
If the visitor gives an order, then the site owner pays a commission to the Chat Service.
They claim 10% to 15% increase in sales.
Here's an example, go to: www.truecredit.com then just leave the site
You can have the chat pop up appear anywhere in the cycle ie: if someone puts something in your shopping cart, but then chooses to leave the cart without finishing the sale,etc
It is strictly a commission based service. Pay only when they get an actual order. Think of it just like an affiliate.
I kind of liken the approach to a more sophisticated kind of spam. That kind of stuff can also drive people away, and maybe for good.
But, I may be over reacting.
Anyone have any experience with this? Would appreciate any feedback at all!