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Computer Freezes at the main XP loading screen


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#1
a_jenkins555

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Hello. I have a slight issue with my XP and i saw that someone else had a simmilar issue that i had read. The computer will do its normal reboot but when it gets onto the XP loading screen it just continues to go.

Posted Image

The loading screen im talking about is the picture above but incase if it didnt work the url is: http://www.techwarel...ogo-loading.gif

Now the computer was working perfectly for the past 2 days and today when i tried to turn it on it started normaly then got to the loading screen and just kept loading. I have left my computer on for about a half an hour now and it is the same thing. Nothing has changed it just keeps loading. I restarted my computer to see if i could start it normally since that was one of the options when i turned it on. When i tried to go to safe mode or any of the options given to me it would not let my because the keyboard was not working. So i let it go for the 30 seconds to see if it would start up. Same thing happened and it just stayed at the loading screen. I then checked to see if the keyboard was plugged in and it was so I turned ont he computer and pressed DEL to see if the keyboard was connected. It worked and the keyboard was able to work so i exited the setup and it started to restart. I then got back to the loading screen and was hoping that it would work but it wont. So if anyone can tell me anything of what may be wrong then could you help me, because my only other option would be to take it to the shop and have everything rebooted which i dont have copies of because i have not been able to get on the computer to pull them off the hard drive.
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#2
edge2022

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Let me assure you that your files are safe, and that retrieving them is very easy.

Try using a PS/2 keyboard and going into safe mode. In the meantime click on "Recovery Console Instructions" in my sig, and follow the steps to create a bootable RC disc.
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#3
kasksan

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Legacy USB support provides USB functionality in environments where there normally is not USB support. Enter to BIOS setup and find it (check your motherboard manual). Change Off to On, then save and reboot. Now you can use your USB keyboard in Windows Boot Options menu.

After you can move in Boot Menu, try "Last Known Good Configuration". It may work. If not, try if it can boot in Safe Mode. If you can get there, use System Restore to roll back little. There are also other options if you don't want to roll back / you dont have chechpoint.

Edited by kasksan, 20 May 2009 - 12:07 AM.

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#4
a_jenkins555

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I got the keyboard to work (a good sign i guess) and i was able to go into safe mode as a test but I wasnt able to do anything else because i had to get to school. My friend and I are going to try the recovery when i get home from school so hopefully this works. If not then should i try to get a hard drive because people say that is the issue? and i do have 2 extras because one of my comps motherboard is busted and i could grab that one and another that i got when i was going to create my own comp. Should i also try to install this myself or should i go to a pro who could do it for me and should i see if he could get the files from the hard drive that i am using right now
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#5
edge2022

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Legacy USB support provides USB functionality in environments where there normally is not USB support.

Good suggestion.

Your hard drive could be the issue, but we can't confirm that before running a diagnostic. You might want to pull off all your important data off your hard disk before we proceed. Click on "Backup Files Without Windows" in my sig, and follow the steps to back up your files to an external media.

Backup your files, and then boot into the Recovery Console. Select your installation, and type in the admin password. Then give the command:
chkdsk /r

This process will take a while to complete especially on large volumes. DO NOT interrupt this process, as this could risk the integrity of your filesystem.
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#6
a_jenkins555

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Ok so im going to go to a specialist who can do all of this stuff because me and my friend tried to do what u guys said but it wouldnt work :) So thx for the help guys but my computer just doesnt want to co-operate right now.
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#7
edge2022

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wouldnt work

Describe your problems in more detail, and we could try to help. If anything we suggest doesn't fix your issue, then you could go to a shop.
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#8
M1nstrel

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i have the same problem also my keyboard is working. i found this site very helpful trying to reinstall windows on my netbook (no cd drive)

http://ask-leo.com/i...i_need_one.html

an excellent and informative guide
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