Network looses internet conection on and off
#1
Posted 20 May 2009 - 07:04 AM
#2
Posted 20 May 2009 - 07:20 AM
Let me get a little clarification to better understand the problem. I'm going to list the facts as I see it below and just let me know if I am correct with the below:
- Network Configuration = Cable from the wall to the Comcast Modem then from the Modem to your Router then from your Router to your computers.
- The Internet works fine until one specific computer is plugged into the Router
- The main computer uses a Netgear Wirless-G PCI Adapter, which is just basically a wireless card to connect to the wireless Router
If the above is true please clarify when you said the following:
I have the main computer netgear wirless-G PCI adapter should I not since it is connected to the router and modem
Are you saying it's connected to the Router via wireless and plugged directly into the Modem via an Ethernet Cable?
Once you clarify all of the above I can better assist you.
#3
Posted 20 May 2009 - 07:59 AM
#4
Posted 20 May 2009 - 08:12 AM
First of all on the main computer ONLY connect it to the router or the modem. Do not connect it to both. The network should be connected as follows:
- = Comcast Cable
-> = Network Cable
~ = Wireless
[M] = Main Computer
[S] = Second Computer
® = Router
(M) = Modem
Verify Modem and Router Connection
- (M) -> ®
Ideal Computer Configurations
® -> [M]
|-> [S]
Of course any of the network cables for the computers could be replaced by wireless
® ~ [M]
|~ [S]
Once one of the above optimal configurations is in place please let me know if the same problem is occuring and if both machines can get online.
#5
Posted 20 May 2009 - 08:14 AM
#6
Posted 20 May 2009 - 08:34 AM
#7
Posted 20 May 2009 - 08:42 AM
Edited by snowgypsy, 20 May 2009 - 08:43 AM.
#8
Posted 20 May 2009 - 09:02 AM
No problem. So the main computer does not need the wireless adapter and I can take it back to the store right? Only the second comput and laptop needs it right? Also the main computer since it is hooked up to the modem and router so I should hook to Ethernet?
The main computer does not need the wireless adapter if it has an ethernet port and cable close enough to the router. The laptop needs the wireless if you want to walk around and have access to the internet.
How is the main computer hooked to both? Does it have 2 Ethernet ports or you're saying it's connected to the router with wireless and the modem with an ethernet cable?
#9
Posted 20 May 2009 - 09:41 AM
#10
Posted 20 May 2009 - 10:12 AM
Then test the Internet on both machines and verify all is working.
#11
Posted 20 May 2009 - 01:07 PM
Last diagnostic run time: 05/20/09 13:57:21 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
info HTTP: Successfully connected to www.microsoft.com.
info FTP (Active): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
#12
Posted 20 May 2009 - 03:11 PM
If you unplug your main computer from the router does the laptop start working again and have no problem?
#13
Posted 21 May 2009 - 08:05 AM
Show Saved Files
Internet Service
Default Outlook Express Mail pop3 / aol FAILED
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
Operating System Microsoft Windows XP Professional
Version 5.1.2600
Modems and Network Adapters
Modems Intel® 537EP V9x DF PCI Modem
AttachedTo = COM3 BlindOff = X4 BlindOn = X3 Caption = Intel® 537EP V9x DF PCI Modem CompressionOff = %C0+DS=0,0;+DS44=0,0; CompressionOn = %C1+DS=3,0;+DS44=3,0; ConfigManagerErrorCode = 0 ConfigManagerUserConfig = FALSE ConfigurationDialog = modemui.dll CountrySelected = United States CreationClassName = Win32_PotsModem DCB Default Description = Intel® 537EP V9x DF PCI Modem DeviceID = PCI\VEN_8086&DEV_1080&SUBSYS_10001028&REV_04\4&3B1CAF2B&0&28F0 DeviceType = Internal Modem DriverDate = 7:00:00 PM 3/4/2004 ErrorControlForced = +ES=3,2,4; ErrorControlOff = +ES=1,0,1; ErrorControlOn = +ES=3,0,2; FlowControlHard = &K3 FlowControlOff = &K0 FlowControlSoft = &K4 InactivityScale = "3c000000" InactivityTimeout = 0 Index = 0 MaxBaudRateToPhone = 56000 MaxBaudRateToSerialPort = 115200 Model = Intel® 537EP V9x DF PCI Modem ModemInfPath = oem6.inf ModemInfSection = IntelSM6 Name = Intel® 537EP V9x DF PCI Modem PNPDeviceID = PCI\VEN_8086&DEV_1080&SUBSYS_10001028&REV_04\4&3B1CAF2B&0&28F0 PortSubClass = "02" PowerManagementSupported = FALSE Prefix = AT Properties ProviderName = Intel Corporation Pulse = P Reset = AT&F ResponsesKeyName = Intel® 537EP V9x DF PCI Modem::Intel Corporation::Intel Corporation SpeakerModeDial = M1 SpeakerModeOff = M0 SpeakerModeOn = M2 SpeakerModeSetup = M3 SpeakerVolumeHigh = L3 SpeakerVolumeLow = L0 SpeakerVolumeMed = L2 Status = OK StatusInfo = 3 StringFormat = UNICODE string format SystemCreationClassName = Win32_ComputerSystem SystemName = BABYGIRL Terminator = Tone = T
Network Adapters [00000008] Broadcom 440x 10/100 Integrated Controller
Caption = [00000008] Broadcom 440x 10/100 Integrated Controller DatabasePath = %SystemRoot%\System32\drivers\etc DefaultTTL = 128 Description = Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport DHCPEnabled = TRUE DHCPLeaseExpires = 6:50:35 AM 5/22/2009 DHCPLeaseObtained = 6:50:35 AM 5/21/2009 DNSEnabledForWINSResolution = FALSE DNSHostName = BABYGIRL DomainDNSRegistrationEnabled = FALSE FullDNSRegistrationEnabled = TRUE Index = 8 IPConnectionMetric = 1 IPEnabled = TRUE IPFilterSecurityEnabled = FALSE IPSecPermitIPProtocols = 0 IPSecPermitTCPPorts = 0 IPSecPermitUDPPorts = 0 IPXEnabled = FALSE MACAddress = 00:0F:1F:7C:2B:95 ServiceName = bcm4sbxp SettingID = {BF87A51F-78A8-4AB7-AE63-74CD9382DB6E} TcpipNetbiosOptions = 0 TcpMaxDataRetransmissions = 5 WINSEnableLMHostsLookup = TRUE
Network Clients
Microsoft Terminal Services Description = RDPNP Manufacturer = Microsoft Corporation Name = Microsoft Terminal Services Status = Unknown Microsoft Windows Network Caption = Workstation Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start. Manufacturer = Microsoft Corporation Name = Microsoft Windows Network Status = OK Web Client Network Caption = WebClient Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start. Manufacturer = Microsoft Corporation Name = Web Client Network Status = Unknown
#14
Posted 21 May 2009 - 08:15 AM
DISREGARD THIS POST, I FOUND THE TELEPHE WIRE WAS HOOKED TO MY COMPUTER BUT WAS NOT PLUGGED INTO THE WALL. SO I JUST UN PLUGGED FROM COMPUTER ANYWAS. SOORY
Edited by snowgypsy, 21 May 2009 - 08:51 AM.
#15
Posted 21 May 2009 - 10:29 AM
Last diagnostic run time: 05/21/09 11:18:49 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure
Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.3
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 65.55.12.249 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK
IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed
IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.3
Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status
info Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Edited by snowgypsy, 21 May 2009 - 11:25 AM.
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