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HP Pavillion 523n freezes up using Windows Movie Maker


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#1
dcaporel

dcaporel

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Hello: I have an HP Pavillion 523n. It has not been altered or upgraded since purchased. I use Windows XP Home ed. Mostly since I installed Service Pack 3, I get total freezeups while using Windows Movie Maker and sometimes when using Paint. The computer is also very slow overall since Service Pack 3. Do I need more or different RAM? Any ideas would be appreciated.
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#2
Anthony19

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Hello dcaporel & Welcome to GTG ,

I will need some more information
If it is a name brand system:
Make and Model
Operating System
Age of the computer
Memory Total
Hard Drive Size, How much free space

If it is custom build then I will need the following:
The CPU brand and model
The Motherboard brand and model
Ram amount and speed
Cd\Dvd rom interface IDE/ SATA
Hard Drive size and free space
Any cards in PCI slots
Any software installed\updated and driver updates done just before problem started

All this will help in determining a course of action to best correct the problem you are experiencing

Best of luck !
&
Happy Computing

Anthony19

PS: If you need any help in proving the information dont hesitate to ask
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#3
dcaporel

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Thanks for the comeback. I'll get the information you requested and post it. I'm away from that computer right now so it will take a day. Thanks again.
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#4
rshaffer61

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Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


PLEASE DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#5
rshaffer61

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Sorry I forgot to add the picture of how to setup Everest for the information
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