[Dani Babb]

Hi everyone..

I have Windows Vista, fresh install (64bit) installed on a Sony Vaio. For the most part I've been fortunate in that most of my applications are working (fingers crossed). Im running Vista Home Premium with SP4, 4 gigs of memory, dual processor.

Now for the question. Im also running Office Pro 2003, SP3. I have the latest SP's and fixes installed.

All of my Office apps randomly shut down. No warning, no error, they just close! Including Outlook, Word, Excel, etc..

Any idea where to begin? I've searched MS's forums/knowledgebase, other forums and so on with no luck.

Thanks,
Dani

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Start by opening an Office application and carefully note the time on the system clock when it closes.

Then go to Start and typing in "eventvwr.msc" (without the quotes) and pressing Enter
Then click the + sign next to Windows Logs, then click on the Application log file. Search the listing for the time that the last Office app closed on it's own. Let us know what you find there.

[usasma]

Start by opening an Office application and carefully note the time on the system clock when it closes.

Then go to Start and typing in "eventvwr.msc" (without the quotes) and pressing Enter
Then click the + sign next to Windows Logs, then click on the Application log file. Search the listing for the time that the last Office app closed on it's own. Let us know what you find there.

[Dani Babb]

Thanks. It is intermittent so as soon as it occurs again Ill do this!

[Dani Babb]

Hi there.. here is what Outlook said when I clicked details as it shut down

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 11.0.8217.0
Application Timestamp: 480f95d9
Hang Signature: 317f
Hang Type: 0
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: feac6adceae4a3411c89ab796205395f
Additional Hang Signature 2: 5460
Additional Hang Signature 3: 2800a7e0c551d9ccd6245d49c6b78ac7
Additional Hang Signature 4: 317f
Additional Hang Signature 5: feac6adceae4a3411c89ab796205395f
Additional Hang Signature 6: 5460
Additional Hang Signature 7: 2800a7e0c551d9ccd6245d49c6b78ac7


Here is what was in the event viewer (3 separate instances):

Faulting application OUTLOOK.EXE, version 11.0.8217.0, time stamp 0x480f95d9, faulting module kernel32.dll, version 6.0.6001.18215, time stamp 0x4995344f, exception code 0x0eedfade, fault offset 0x0002f328, process id 0x2568, application start time 0x01c9de786341aca0.

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-05-27T03:56:06.000Z

EventRecordID 4149

Channel Application

Computer dbabb-laptop2

Security


- EventData

OUTLOOK.EXE
11.0.8217.0
480f95d9
kernel32.dll
6.0.6001.18215
4995344f
0eedfade
0002f328
2568
01c9de786341aca0


Faulting application OUTLOOK.EXE, version 11.0.8217.0, time stamp 0x480f95d9, faulting module ntdll.dll, version 6.0.6001.18000, time stamp 0x4791a783, exception code 0xc0000374, fault offset 0x000aada3, process id 0x1558, application start time 0x01c9de27d0b73865.
+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2009-05-27T03:08:08.000Z

EventRecordID 4148

Channel Application

Computer dbabb-laptop2

Security


- EventData

OUTLOOK.EXE
11.0.8217.0
480f95d9
ntdll.dll
6.0.6001.18000
4791a783
c0000374
000aada3
1558
01c9de27d0b73865


The performance data collection function "PerfDisk" in the "C:\Windows\system32\perfdisk.dll" library did not complete in the allowed time. There may be a problem with this extensible counter, the service from which the counter is collecting data, or the system may have been very busy when this call was attempted.

Thank you!!!

Dani

[usasma]

The error messages don't show any unusual information, so I suspect that some of the core components of Office could be corrupted.

I don't have a copy of Office 2003 handy, but try going to the Help menu in one of the Office applications. There should be an entry for "Detect and repair" or something similar. Click on that and see if it fixes the Office installation.

If it doesn't, then try uninstalling Office and then reinstalling it.

[Dani Babb]

Got it Ill give that a try.. to bad I sent my CD back to the other house literally today. ahh
D

[DragonMaster Jay]

http://support.microsoft.com/kb/938799
Just a quick tip...do you have SP3 installed for Office 2003?

[Dani Babb]

Yeah sure do.. is that bad?

[DragonMaster Jay]

Nope. Just wondering. Follow Usasma. I was just checking in.

[Dani Babb]

Yeah I wish it was that.. ugh. Just occurred again and this was the error (I did the detect/repair)



0000000012: 2009-05-27 20:51:34:871 Unable to obtain Color Correction information, dem status: -2
Error Called by: ATI.ACE.CLI.Aspect.DeviceLCD.Graphics.Runtime.RT_DeviceLCD::Parse processID:00500 threadID:( ) domainName:(CCC.exe ) assemblyName:(CLI.Aspect.DeviceLCD.Graphics.Runtime, Version=2.0.3120.40773, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
------------------------------------------------------------------------------------------------------------------------

[Dani Babb]

New error log.. (crashing several times a day now)

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8217.0
Application Timestamp: 480f95d9
Fault Module Name: StackHash_5a86
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a783
Exception Code: c0000374
Exception Offset: 000aada3
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5a86
Additional Information 2: 810601474808155ee91f2e690f054fe2
Additional Information 3: eaa0
Additional Information 4: 98fd8e703f22970f28808d51875a768b

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