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New Laptop not connecting to the internet


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#1
Kianarose

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We installed a Zyxel router to our our main desktop which is a Dell 4600i. It took a couple of hours to figure out why we couldn't get internet connectivity. My daughter's boyfriend actually figured it out. He had some problems with the connectivity on our Dell Inspiron 1545 but was finally able to get it connected. According to the insert we needed to update our computer BIOS and drivers. After that happened we could not connect to the internet from the laptop. Could that have been the issue?

Thank you!
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#2
Untalented

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Hi Kianarose,

You shouldn't need to update your drivers or BIOS to get a machine connected to the Internet as long as your Wireless or Local Network Adapter was functioning.

Anyways you're now saying that the Desktop is working, but the Laptop isn't right? Are you connecting the laptop directly to the router with a Network Cable or via Wireless?
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#3
Kianarose

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Thank you for responding. The desktop modem is connected to the router with the cable.
The laptop is not. we were relying on the wireless to hook that up to the net. I guess I am confused why we had it working but it doesnt any longer. We have been trying to figure out the settings again.
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#4
Untalented

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Is the laptop connecting to the wireless (ie. showing as being connected)?

If it is please do the following:

Step 1 - Repair the Connection:
  • Press Start
  • Click Control Panel
  • Click Switch To Classic from the Left Panel *Only if you see this*
  • Click Network Connections
  • Right-Click your Wireless Connection and Click Repair
  • Report if the Internet begins working again and still please continue with the following steps
Step 2 - Determine your Default Gateway:
  • Press Start
  • Select Run
  • Type cmd and press OK
  • In the new command prompt window, please type the following commands:
    • ipconfig
  • Make note of the Default Gateway
Step 3 - Connectivity test:
  • Please type in the following commands into the cmd prompt:
    *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
    • ipconfig /all > C:\results.txt
    • route print >> C:\results.txt
    • ping 127.0.0.1 >> C:\results.txt
    • ping DefaultGateway >> C:\results.txt
    • ping google.com >> C:\results.txt
    • ping 209.85.171.100 >> C:\results.txt
  • Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Edited by Untalented, 22 May 2009 - 01:46 PM.

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