[richocki]

Thanks for link to mount a drive. I'll be looking at that later.

Glad I did not run the WinSockXPfix program ---- well I actually did but did not tell it to check for a problem. ERUNT is part of the program. I will be installing SP3 soon and I will post when it is done. Thanks again for the patience and help.

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Ok.
One more thing...
In SP3, try booting into Safe Mode With Networking, and see if you can connect.

[edge2022]

Ok.
One more thing...
In SP3, try booting into Safe Mode With Networking, and see if you can connect.

[richocki]

SP3 installed without a hitch but I do not have access to the internet with any browser. Email is downloading ok.
I thought I'd try re-installing my DSL. It comes up with error 678 "Remote computer did not respond"

I'll try Safe Mode when I boot up tomorrow. If that does not work should I go ahead and run the Winsockxpfix program?

[edge2022]

Try safe mode first.
What browser are you using?
Found this: http://support.microsoft.com/kb/892889
Try the troubleshooting steps there.
If you are going to use WinsockFix, then remember to let it create a backup before it runs.

[richocki]

I tried Safe Mode and it does the same thing.
I use FireFox (I think it's v3) and IE6. I had been using IE8 until I did the repair. I want to get this problem corrected before I install IE8. When I run IE it comes up with a log on window that has my email address and password. The password is hidden but it is longer then what my password really is. I have tried it with that password and I have also entered my password as I know it. I get the 678 error both ways.
As for the link you provided - here is what they suggest - a ** in front indicates I have done it.
** Step 1: Make sure the network cable is connected

** Step 2: Make sure that the network adapter is enabled

** Step 3: Reset the modem

Step 4: Uninstall and then reinstall the modem and the drivers by using Device Manager


** Step 5: Create a new DSL or cable connection

Step 6: Repair Winsock and TCP/IP

** Step 7: Temporarily uninstall third-party firewalls

** Step 8: Scan for and remove spyware and adware

** Step 9: Clear the temporary Internet files

# Additional steps

** * Repair the network connection
* Renew the IP address
** * Scan for viruses
** * Test in Safe Mode
Not sure how to renew IP address
I tried to reinstall the modem/DSL from the SBC support CD. My modem has no drivers as per the install program.

I am going to try the Winsock repair program.

[edge2022]

Network:
Primary IP Address 192.168.1.100
Primary MAC Address 00-00-60-00-F7-A4
Network Adapter NVIDIA nForce MCP Networking Adapter (192.168.1.100)
Modem U.S. Robotics V.92 Fax Host Int
This is as per your Everest Report.
Try uninstalling the NVIDIA nForce Networking Adapter, and reinstalling it as stated in the article.

You renew IP Addresses by using ipconfig /release and then /renew

[richocki]

The U.S. Robotics modem was from when I had dial up, a long time ago. I never removed it because I wasn't sure it would not mess something up. I didn't uninstall the NVIDA nForce adapter but I did have it look for new drivers and I pointed it to the driver set you had suggested when we started this adventure.

The article you sent me to a post or two ago said to renew the IP address by typing ipconfig /renew in the command window. It did not say anything about releasing it. I'll try that when I go back to XP. I went and did everything in that article again.

I ran the WinSockXPfix program - it did something but it didn't fix anything. Everything is still the same.

I'm thinking a reformat and fresh install of XP would be my next step (that worries me) unless you have another idea.
I appreciate the time you have spent on this with me.

[edge2022]

I am not very experienced with networking issues, so let me get a pro to help you on this.
I am not so sure where to go from here.
Wait a day or 2 for a response.

[richocki]

Roger on the wait. I appreciate the time and effort you have put into my problem. Even though we did not come up with a solution I did learn a little bit more about Windows and all the things that go on behind the pretty start up window.

I have done another repair so I am back to SP1 but I have internet access even though my Network Connections broadband says DISCONNECTED.

Thanks again edge2022

[edge2022]

I'll be watching this topic to see how the troubleshooting is going.
EDIT: If you don't get a reply in 2 more days message and let me know.

Edited by edge2022, 26 May 2009 - 07:11 PM.

[Dan]

Hey richocki,

In regards to the broadband disconnected message, this shouldn't necessarily be alarming as it depends on the exact setup you have in place. It looked to me like your LAC was connected, so I wouldn't worry about it to be honest.

The hardest part is going to be posting the information we need in order to see what's going on; it's going to be time consuming to jump between SP3 and SP1 in order to post the info. Try installing SP3, and then do all of the following steps and post back the results.

Install SP3 -- try these steps in the order I've posted.

Step 1 - Reset your Winsock and TCP/IP settings:

• Click Start, select Run, type cmd and press OK
• In the new command prompt window, type netsh int ip reset reset.log
• Once the above command completes, type netsh winsock reset catalog
• Restart your computer and then see if you can connect to the Internet.

Step 2 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Step 3 - Attempt to release and renew your IP:

• Click Start, select Run, type cmd and press OK
• In the new command prompt window, please type the following commands:
• ipconfig /release
• ipconfig /renew

*Note: If the above commands generate an error, please post the error.
Step 4 - Configure a Static IP:

• Click Start, select Run, type ncpa.cpl and press OK
• In the new window, right-click on your Wireless Network Connection and select Properties.
• Select Internet Protocol Version (TCP/IP) and then press the Properties button.
• Select the option Use the following IP Address: and then enter in the following details:
  • IP Address: 192.168.1.110
  • Subnet Mask: 255.255.255.0
  • Default Gateway: 192.168.1.1
• Select Use the following DNS Servers and enter in two DNS Servers.
  • Preferred DNS Server: 68.94.156.1
  • Alternate DNS Server: 68.94.157.1
• Press OK.

Now, attempt to connect to the Internet; can you? If not, return the settings to their respective Automatic settings.

Step 5 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

- Dan

[richocki]

Hi Dan
Thanks for the help. It is going to be harder then you think. Yesterday when I booted up I still had SP2 installed so I did an uninstall back to SP1. That went as it has in the past 2 weeks but when I tried to check my e-mail I got nothing. I could not browse the internet with FireFox or IE6. I did a repair, that always gave me access to the internet via SP1 but that to did not work. SP1 is acting just like SP2&3 with the exception that I also lost e-mail capability.

I am posting this using Ubuntu Live so it seems logical that the modem is working ok. When I reboot I will try each step you have outlined above and then boot back into Ubuntu and post the results. Thanks again for the help.

[richocki]

Dan
As I said in my last post I could not do anything even in SP1
so I performed the step you provided in SP1. Before I get to the results let me say that in SP1 I can again recieve email but Firefox & IE6 still do not connect in SP1. I booted to Safe Mode and I connected with Firefox and IE. That is where I am now....

Step 1 - Reset your Winsock and TCP/IP settings:

Restart your computer and then see if you can connect to the Internet. I COULD NOT

Step 2 - Connectivity test:

please copy/paste the contents of this file into your next response.
I am glad I can connect in SAFE MODE else I would have to type the results - how nice to copy and paste
Results.txt
Windows IP Configuration



Host Name . . . . . . . . . . . . : owner-093acfae2

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Controller

Physical Address. . . . . . . . . : 00-00-60-00-F7-A4

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.94.156.1

68.94.157.1

192.168.1.1

Lease Obtained. . . . . . . . . . : Thursday, May 28, 2009 10:00:41 PM

Lease Expires . . . . . . . . . . : Friday, May 29, 2009 10:00:41 PM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 00 60 00 f7 a4 ...... NVIDIA nForce MCP Networking Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 20
192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 20
224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 20
255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [74.125.45.100] with 32 bytes of data:



PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.



Ping statistics for 74.125.45.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),



Pinging 209.85.171.100 with 32 bytes of data:



PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.

PING: transmit failed, error code 65.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),




Step 3 - Attempt to release and renew your IP:
*Note: If the above commands generate an error, please post the error. NO ERROR. There was a blank for specific DNS and the IP,Subnet & Gateway were all 0's

Step 4 - Configure a Static IP:
Now, attempt to connect to the Internet; can you? If not, return the settings to their respective Automatic settings.
I COULD NOT CONNECT WITH FireFox or IE but this is when I tried the email and it worked.

Step 5 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you? AS I SAID FireFox & IE is working in SAFE MODE.
I am going to boot back to XP and install SP3 and try these steps again.

[edge2022]

Look at this article: http://support.microsoft.com/kb/316414

[richocki]

Thank you edge2022. I had been using ZoneAlarm until all this started. After my first repair I got a message on boot up that ZA needed SP2, of course I had SP1 from the repair. I disabled ZA at first but realized I should have a firewall so I Uninstalled ZA and installed Ashampoo Firewall Pro. I did have to go into the registry and delete left instances of ZA left behind. I will look at the link further after I get back into XP (I'm in Safe Mode now).

OK here it is, article 316414 did the trick. Even though I uninstalled ZA, deleted left over zclient references in the registry Zone Alarm was still lurking in the system32 folder and vsmon.exe was being used by something. I finally was able to delete that ZA folder and disabled the True Vector Internet Monitor in the services.msc program while in Safe Mode (no networking). I am now browsing with FireFox and IE while in XP with SP3 installed. edge2022 and Dan I want to thank you both for the time and effort on this problem of mine. Geeks To Go really ROCKS!

I'm sure I'll be back because that is just how Windows works - or doesn't work. My next task is to install IE8 or should I go with IE7 or even stay with IE6? I really hate to change anything but you know how it is..... Bigger, newer, better.... yeah!
Thanks again Geeks

Edited by richocki, 29 May 2009 - 12:14 AM.