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restoring back to factory settings


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#1
imgoingcrazii

imgoingcrazii

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my computer got infected and even after running and trying to get rid of the viruses it still is giving me problems. Not letting me access websites, redirecting website pages constantly, running slow..etc.

i read that in order for your anti virus software to look into ALL of your folders for viruses and delete them that you had to disable system restore, which deletes all prior restore points.

I did this, i still have viruses and now i can restore my computer to an earlier time. Is there any way that i can somehow just restore my computer back to the original factory settings without the CDs? Please help. My computer was running great until about 2 days ago. Ive tried everything i could think of and nothing worked.

Thanks =)
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#2
rshaffer61

rshaffer61

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I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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