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Computer turns off / turns on [No BSOD]


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#1
ohsnap

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Hi, there!

My uncle told me there was a problem with his computer. I checked it today, and after seeing what had happened, I decided to write down what exactly goes down:


Case #1:

1.) He uses Verizon Online DSL with MSN as his main internet browser.

2.) After going on different sites, his computer completely shuts down as if somebody turned it off and then it turns on again.

After this happens, the Windows serious error shows up, and after reporting the error, I get this link: (http://wer.microsoft...adeab85ee2#here).

Is this a hardware problem?

However, I checked for a Minidump file and there was none.

-----
Case #2:

1.) I try to see what's going on. He repeats the same process: goes on the MSN internet browser and the computer turns off and then turns on.

2.) Serious error shows up. Instead of the other link I posted, I get the driver problem link: (http://wer.microsoft...a8-13bd5265b8a0)

I check for a Minidump file, and there it is!

==========

I have attached the Minidump file. As I wrote in this post, there seems to be 2 cases that pose a problem.

Is it a hardware problem or is it a driver problem?



Any help is very much appreciated. Thank you so much.

Attached Files


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#2
kevinf80

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Hi there,

Is your uncles pc a dell, if so run the driver reset tool available Here

Kev...
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#3
ohsnap

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Oh crap.

I knew I forgot something.


Here are the stats straight off of My Computer:

Microsoft XP
Professional
Version 2002
Service Pack 3

Dell DIMENSION DIM4600C
Intel ®
Pentium ® 4 CPU 3.00GHz
2.99GHz, 1.00 GB of RAM
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#4
Broni

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The error happens in wg121nd5.sys, which is NETGEAR router driver.
Reinstall driver.
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#5
edge2022

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The error happens in wg121nd5.sys, which is NETGEAR router driver.
Reinstall driver.

Confirmed.
Look here: http://kb.netgear.co...model/a_id/2561
Is that your card?
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#6
ohsnap

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I just took a look at my uncle's NETGEAR adapter and noticed that it was the same as mine.


I forgot to thank you for your help, edge2022, in my own thread. Prom/graduation has took a chunk out of my time.


I'll report back here if my uncle tells me there's a problem. I've just upgraded the NETGEAR router firmware.
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#7
edge2022

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Good. :)
Everything should be going well after the firmware upgrade.

Prom/graduation has took a chunk out of my time.

:)
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#8
ohsnap

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Hey, everybody!

Once again, my uncle tells me this is happening again. His tower runs loudly and then soon after (15-30 minutes), the computer turns off.

I forgot the whole procedure, so please tell me what logs I need to post up and I will.

Thanks a lot!


PS - I checked Windows/Minidump and there's no minidump file.



PPS - Sorry for bumping this old topic, but I didn't want to create another new topic, which would be more troublesome to mods, imo.

Edited by ohsnap, 04 January 2010 - 11:16 AM.

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#9
rshaffer61

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Direct to: ohsnap

Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system.
Thank you for your cooperation.

Your issue seems to be with fans maybe the power supply. Start a new topic and send me a private message and i will assist you.
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