My uncle told me there was a problem with his computer. I checked it today, and after seeing what had happened, I decided to write down what exactly goes down:
1.) He uses Verizon Online DSL with MSN as his main internet browser.
2.) After going on different sites, his computer completely shuts down as if somebody turned it off and then it turns on again.
After this happens, the Windows serious error shows up, and after reporting the error, I get this link: (http://wer.microsoft...adeab85ee2#here).
Is this a hardware problem?
However, I checked for a Minidump file and there was none.
1.) I try to see what's going on. He repeats the same process: goes on the MSN internet browser and the computer turns off and then turns on.
2.) Serious error shows up. Instead of the other link I posted, I get the driver problem link: (http://wer.microsoft...a8-13bd5265b8a0)
I check for a Minidump file, and there it is!
I have attached the Minidump file. As I wrote in this post, there seems to be 2 cases that pose a problem.
Is it a hardware problem or is it a driver problem?
Any help is very much appreciated. Thank you so much.