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Problem with hard disk drive E


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#1
Lee Birtle

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Hey, Can some one help me out here, my computer is going really slow, i have ran AVG, spybot, Adware, Anti-malware...ect and nothing has picked up any virus, and also my external hard disk (drive E) doesn´t seem to be working i have unpluged it and tried other things though its still not working, restarted my computer to try and get it working and nothing has happend, can someone help me out here.
Thanks. Lee
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#2
Broni

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Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Export As, and save AutoRuns.txt file to know location.
Attach the file to your next reply.
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#3
Lee Birtle

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Intel®
Celeron® CPU 2.80GHz
2.79GHz, 0.99GB of RAM
Physical Address Extension
Hard disk drive (C:) Used space: 31.2 GB
Free Space: 43.2GB
Total: 72.5GB

Coudn´t find out properties on disk drive (E:), all i did was left click on the icon and my computer froze for a wile.
I just know that the total capacity on the Hard Disk drive (E:) is 500GB and the make is Maxtor thats all i know about the external hard disk drive.

Edited by Lee Birtle, 25 May 2009 - 12:25 PM.

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#4
Broni

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Autoruns?
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#5
Lee Birtle

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What do ya mean by auto runs?, if ya mean like do the anti virus programs have a time on when to run, no they dont.
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#6
rshaffer61

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Refer to post #2 where Broni asked you to download the program named Autoruns
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#7
Lee Birtle

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No i dont have the program autoruns, have you´s got any idea on how to help me?
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#8
rshaffer61

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Look at Broni's post
It is post #2 and it has the instructions for downloading and running the program.
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#9
Lee Birtle

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Hey, I understand what i had to do now.
As broni referd to in txt 2, that i ran autoruns and i have done so and have put the attachment onto this message.
What should i do now?

Attached Files


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#10
Broni

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Your computer specs look fine, I can't see any issues in Autoruns log.
Tell us more about computer "being slow".

Download Process Explorer: http://technet.micro...s/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

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#11
Lee Birtle

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Hey, as you said in your last comment, that i explained to you about my computer being slow:
-For example, when i turn my computer on and click on mozilla firefox it takes a wile to open.
- Also when i left click on to the hard disk drive (E:) it´s freezes for a wile
- And for example if i go into my computer, were the icons are it´s just blank then they come after round about 20-30 seconds.

Is this you are trying to help me with gona get my hard disk drive (E:) woking again?, or just to make my computer faster?.

COMPUTER TEMP
They have all got arrows going down at the start.
Temp1: 35C
Temp2: 34C
Temp3: -128C
HD0: 38C

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#12
Broni

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Temperatures look fine.

Process Explorer log looks fine with System Idle Process (CPU NOT used) at 93.85%.

Let's try something...

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?
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#13
Lee Birtle

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Hey,
I have done what you said.
But my computer is still going slow and my hard disk drive (E:) is still not working. my hard disk drive is on because the light is on and it makes the noise like it was working, but when i go to my computer then disk drive (E:) it comes up and says its corrupt.
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#14
Broni

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Turn computer off. Unplug external hard drive.
Start computer. Same slowness?
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#15
Lee Birtle

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Yep, computer still going slow, and external hard disk drive (E:) is still not working.
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