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Toshiba Satellite A200 Boot Issues


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#1
Deadly Whatever

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I'm having issues with my recently acquired Toshiba Satellite A200. 4 times out of 5, when I try to start up my laptop it freezes before (and sometimes after) the XP loading bar shows up. At bootup, everything is normal, the HDD spins up, starts reading (starting windows), then the screen flashes to black, and the HDD light shuts off and the drive stops spinning, almost like it looses power... After this happens, it'll just sit there wasting power till I turn it off. I believe I've already eliminated Software as the problem, because a week ago I formatted the drive and installed XP(old install was vista and the previous owner said she had the same problem), and it worked fine for 4 days, then this. She thought it was the motherboard and paid for professional techies to install a new one. I originally thought it was the HDD headers, but I don't think so now because it didn't miss anything when installing windows or my apps. The odd time that it does start, it runs fine... I haven't had problems while it's running, just when it starts.

Specs are in the attachment. PDF from their website.

Toshiba Satellite A200-AH5
Part Number: PSAE0C AH508C

Oh, and I thoroughly scanned through their website.(they have crappy tech support)
And I do have all XP drivers...

Any help would be, well... helpful :)

Thanks in advance,
Ravyn

Attached Files


Edited by Deadly Whatever, 24 May 2009 - 03:55 PM.

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#2
edge2022

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Try running a hard disk diagnostic.
Go here: http://www.tacktech....ay.cfm?ttid=287
Scroll down to Seatools, and download Seatools For Windows.
Run a diagnostic, and post back the results.
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#3
Deadly Whatever

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Following your advice, I downloaded SeaTools. And it all looks good...

SMART - Pass
Short Generic - Pass
Long Generic - Pass
Short Drive Self Test - Pass
Long Drive Self Test - Pass

SeaTools log:
Model: Hitachi HTS541612J9SA00
Firmware Revision: SBDOC7DP
SMART: Supported and enabled
48-bit Address feature set supported: True
Max LBA: 234441648
Host Protected Area features: Supported and enabled
Mandatory Power Management: Supported and enabled
Security Mode: Supported not enabled
SET MAX security extension: Supported not enabled
Advanced Power Managment: Supported and enabled
Download Firmware: False
SMART self-test supported: True
SMART error logging supported: True
Drive Temperature(C/F): 45/113
Power-On Hours: 1560
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#4
edge2022

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Disable auto reboot as described in this article: http://www.tweakxp.c...ticle36976.aspx
Also make sure minidumps are enabled: http://www.lazybit.c...ing_tips?blog=2
http://www.cakewalk....er/minidump.asp

Then reproduce the problem. If a BSOD comes up, then post back the error code.
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#5
Deadly Whatever

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Followed what you said, and no BSOD showed itself. However, second link suggested that it could be a faulty program I installed. It's kind of fuzzy but the issue may have started after I installed the Toshiba Power Saver app... I'm going to uninstall it and try several bootups and shutdowns, and post back the results later.
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#6
edge2022

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You might want to try that then.
I'll be awaiting the results. :)
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#7
Deadly Whatever

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Ok, I put the system through 21 (21 is my lucky number) start ups and the issue seems to have disappeared... The Toshiba Power Saver app is supposed to control power to everything, matching up with the way the HDD seemed like it was loosing power. Plus the app was installed on the previous installation of vista too... I'm not getting my hopes up yet though, because the problem may resurface. I'll do a more thorough test over the next couple days, letting it sit for an hour or two before starting it again.

I'll post back in about 2 days with the results. Thanks for your time and help :)
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#8
edge2022

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You are welcome. :)
I hope that this is resolved!
Will be waiting for your results soon. :)
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#9
Deadly Whatever

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Ok, well... the original problem seems to be gone, However... A new problem has taken its place. After an hour or two of use, it seems to shut itself off. The screen turns black and it just kind of hangs there, yet the power light is still on. :)
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#10
edge2022

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Give me an Everest Report. Click on "Everest Instructions" in my sig, and follow the steps entailed.
Disable auto reboot and enable minidumps: http://www.lazybit.c...ing_tips?blog=2
http://www.cakewalk....er/minidump.asp
Now recreate the problem, and tell me the error code when a BSOD pops up.
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#11
Deadly Whatever

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Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name GEKKO-OFFICE (My Laptop)
User Name Ravyn

Motherboard:
CPU Type Mobile DualCore Intel Pentium M, 2000 MHz (15 x 133)
Motherboard Name Unknown
Motherboard Chipset Intel Calistoga i945GM/PM
System Memory 1014 MB (DDR2-667 DDR2 SDRAM)
BIOS Type Phoenix (08/21/07)

Display:
Video Adapter Mobile Intel® 945GM Express Chipset Family (224 MB)
Video Adapter Mobile Intel® 945GM Express Chipset Family (224 MB)
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]
Monitor Plug and Play Monitor [NoDB]

Multimedia:
Audio Adapter Intel 82801GBM ICH7-M - High Definition Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Texas Instruments PCIxx12 Integrated FlashMedia Controller
Disk Drive Hitachi HTS541612J9SA00 (111 GB, IDE)
Optical Drive TSSTcorp CD/DVDW TS-L632D
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 114463 MB (99009 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Alps Pointing-device
Mouse Logitech USB Wheel Mouse

Network:
Network Adapter Intel® PRO/Wireless 3945ABG Network Connection (192.168.1.69)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC

Peripherals:
Printer Adobe PDF
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB1 Controller Intel 82801GBM ICH7-M - USB Universal Host Controller
USB2 Controller Intel 82801GBM ICH7-M - Enhanced USB2 Controller
USB Device Logitech USB Wheel Mouse
USB Device USB Composite Device
USB Device USB Video Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type HDD

Temperatures:
Hitachi HTS541612J9SA00 39 °C (102 °F)

The problem happened again, but no BSOD showed again... Just a black screen.
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#12
edge2022

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Download Speedfan.
http://www.almico.com/speedfan.php
Go to this page:
Posted Image
Look at the temps to the right, and report them.
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#13
Deadly Whatever

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The problem is now worse. The original issue started up again, and after a few times trying to boot, it has crapped out all together. Now when I try to boot it up, it won't even take me to the BIOS screen, in fact it doesn't show anything anymore... When I press the power button, the power light comes on, then it shuts off 5 seconds later. Now, I read somewhere that this is whats supposed to happen if something is wrong with the system, it's a safety measure. I just dont know whats causing it. My newest guess is that its the CPU, and my fathers guess is that its the BIOS itself, and that I should reset it. Problem is, the battery is saudered in place (instead of a clip in one like on desktop motherboards) so I need to procure a saudering iron first. Plus it doesn't have a reset button either. :)
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#14
Deadly Whatever

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I did something, and I was able to get it past the Toshiba splash screen, so I booted using the Spotmau Power Suite 2008 CD and recovered my data from the HDD. If you don't have Spotmau, I highly recommend it. It's helped me on countless occasions. Anyways, I have taken out a RAM chip to see if one of the chips is fried. (this leaves me with only 512 :) which is not enough to run my Adobe apps)
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#15
edge2022

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So now can you boot into Windows?

I did something

What did you do?

If you don't have Spotmau, I highly recommend it. It's helped me on countless occasions

Thank you for the tip. :)
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