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Cannot connect to internet with Wireless USB


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#1
ranchel

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I bought an used Dell (Windows 2000 Professional) from work, and I'm unable to connect it to the internet using my wireless USB (Netgear WG111v2). I'm currently using the wireless USB with a laptop, so I know it is not the USB causing the problem.

After reading a few of the other posts, I did try following SpaceCowboy's instructions, but couldn't get very far as the only connection available on my computer is the LAN connection. I did a connectivity test, and here are the results below...

Windows IP Configuration



===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.



Pinging 209.85.171.100 with 32 bytes of data:



Destination host unreachable.

Destination host unreachable.

Destination host unreachable.

Destination host unreachable.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

What should I do next? :) :)
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#2
xtthew!

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Have you installed any software on your computer to manage wireless networks? Windows 2000 doesn't come with any, so you'll need to use the one supplied by your adapters manufacturer.

If you still have the original documentation from the USB adapter, try to follow those steps exactly for setting up the device.

Follow the instructions by rshaffer61 HERE and post the report here.
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#3
ranchel

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I did install the netgear configuration utility that came with the USB. here's the report...

------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer CALVIN (Calvin)
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-05-24
Time 17:19


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CALVIN (Calvin)
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 2266 MHz (17 x 133)
Motherboard Name Dell OptiPlex GX260
Motherboard Chipset Intel Brookdale-G i845G
System Memory 768 MB (DDR SDRAM)
BIOS Type Phoenix (11/01/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter RADEON 7500 Family (Microsoft Corporation) (32 MB)
Video Adapter RADEON 7500 Family (Microsoft Corporation) (32 MB)
3D Accelerator ATI Radeon 7500 (RV200)
Monitor Gateway FPD1810 [18" LCD] (122816467)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801DB Ultra ATA Storage Controller - 24CB
Floppy Drive Floppy disk drive
Disk Drive IC35L040AVVA07-0 (40 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive IOMEGA ZIP 250
Disk Drive SanDisk Cruzer Pattern USB Device (1906 MB, USB)
Optical Drive HL-DT-ST CD-RW GCE-8400B (40x/12x/40x CD-RW)
Optical Drive SanDisk Cruzer Pattern USB Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38162 MB (29031 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter Intel® PRO/1000 MT Network Connection

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
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#4
xtthew!

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Do you have the wireless adapter currently plugged into the laptop? If so, have you installed the driver from the disk that was supplied with the adapter?

The report says that you're running Windows XP Professional. Did you upgrade the Operating System, or is it possible that you're actually running Windows XP, Instead of 2000?

To make sure of you're Operating System version, right-click on My Computer and from the pop-up menu, choose Properties. The System Properties box should open and it will tell you which Version of Windows you are running.
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#5
ranchel

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The wireless adapter is hooked up to the laptop right now. Yes, I installed the driver on the laptop and it's working just fine. That's why I assumed it should be the same for the desktop.

My apologies... I forgot to mention that I did upgrade to windows xp professional hoping that it'd somehow fix the internet connection. It's Windows XP Professional version 2002 with Service Pack 3.
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#6
xtthew!

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Go to Start > Control Panel > Network Connection (You might have to Switch to Classic View to see Network Connections)

When the Network Connections window opens, do you see your wireless device in there?

If you do, are you able to see your wireless network with the Netgear utility?
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#7
ranchel

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No, I don't see my wireless network there. I just uninstalled the driver and utility and reinstalled it to see if it'd show up. It's there now, and under the type section, it says LAN or High Speed Internet, and the Status says Not connected, Firewalled.

My wireless network shows up in the screen when I ask to search for a wireless network, but after entering the WEP key, nothing happens. I turned off the firewall and tried connecting again with the same results. There's no error message or any notification that pops up.
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#8
xtthew!

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Which utility are you using to connect to your wireless network? I would recommend using the Windows XP Wireless Utility as the ones that are supplied from the adapters Manufacturers usually require a bit of configuration, while the built in XP Utility is pretty much automatic.

If you have the Netgear utility installed, uninstall it and use XP's Wireless Utility to connect to your network and let me know what happens.
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#9
ranchel

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I'm connected now! :)

I was initially using the Windows XP utility, and it wasn't working. After reading your comment about utilities being supplied by the adapter manufacturer, I decided to check on the Netgear website to look for any driver updates, and found one. Once I downloaded it and restarted the computer, it worked beautifully.

xtthew!, thanks so much for your help and guidance! :)
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#10
xtthew!

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Your Welcome!


Glad you got it working! :)
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