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Computer wont recognize new dvd drive


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#1
bethany r.

bethany r.

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We went to fry's today and bought the pioneer BDC-2202. According to the box we met the system requirements. We put the drive in and hooked everything up but it wont recognize the drive. We can open and close it but when you put a cd in it, it sounds like its trying to load the cd but nothing appears on screen to open up the program/movie.

Model: AM5100-U5201A(Acer Aspire M5100)
Windows Edition: Windows Vista Home Basic Service Pack 1
Processor: AMD Athlon 64 X2 Dual Core Processor 4400+
Memory(RAM): 1GB DDR2 Memory
System Type: 32-Bit OP System
Graphics Card: Ati Radeon Graphics
Motherboard ID: 06/25/2007-RS690-SB600-6A669FK8C-00
Motherboard Name: ACER F690GVM

help if you can, thanks!! :)
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#2
Hello71

Hello71

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Not familiar with Vista, but open up Device Manager with admin rights (again no idea how the heck you do that) and see if the DVD drive is listed under something like "CD/DVD Drives" or similar. Also make sure that the DATA cable is plugged in (basically make sure both cables are firm and secure) and try again.
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