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Error Re-Installing Vista Home Basic


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#1
trickybitch

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Hello.

My Dell Inspiron 640m laptop recently got infected with a heur.invader software, now all my programs are completely stuffed. I tried removing the Virus with AVG 8.5 but it didnt work and I tried with Kaspersky 2009. Kaspersky found the infections and said I needed a restart. I restarted only to have Vista crash on me and had to do a system restore just to get it to turn on.

At this point I figured it would be easiest to just reinstall vista as I have everything that is important backed up on an external hard drive. So I put in my re installation DVD. The process started fine until it said I needed a reboot.

On reboot I got this error:

STOP: c000021a {Fatal System Error}
The NT Initial Command Process system terminated unexpectedly with a status of 0xc0000001 (0x00000000 0x00000000).
The System has been shut down.

Could anyone please point me in the right direction in either removing the virus completely or on how to fix this error so I can reinstall easily.
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#2
usasma

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When you start the installation on your Dell you should boot from the Operating System DVD that came with it.

Once into setup, you'll get an option about where to install Windows. What you should do is select "format" from the tools at the bottom of the page and wipe the entire partition clean. Then install Windows.

If the error persists at this point, then it's going to be necessary to wipe the entire hard to remove corruption from the boot partiton/sector. Post back if this is the case and we'll work through it.
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#3
trickybitch

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When you start the installation on your Dell you should boot from the Operating System DVD that came with it.

Once into setup, you'll get an option about where to install Windows. What you should do is select "format" from the tools at the bottom of the page and wipe the entire partition clean. Then install Windows.

If the error persists at this point, then it's going to be necessary to wipe the entire hard to remove corruption from the boot partiton/sector. Post back if this is the case and we'll work through it.


Thanks for the help, but I cannot seem to find the format option for drive C.

Posted Image

And when I go to system management the option to format drive C is greyed out =/



EDIT: Found out how to from a youtube video. Vista is now installing on the laptop. It is Expanding Files. Will post back with the results.

Thanks.

Edited by trickybitch, 26 May 2009 - 03:09 AM.

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