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FROZEN LAPTOP Blue screen of death

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I recently got a blue screen of death error on my laptop, i cannot for the life of me remember the exact code now. but it was to do with hardware update error and it began to dump cache memory at the bottom,

it took me to the windows error explanations --- and they didnt have one.

everytime i turned it on, the desktop dissapeared!?

I entered safe mode and check the device manager on both accounts we have set up. nothing appeared to be in an error state.

I made the decision to delete the account the error happened on with the theory(however dumb it may seem) that once i removed the account and its software etc it would remedy itself.

Now the other account loads up and freezes almost instantly... i just have a constant hour glass and no response.

can you pleeeeeease help me!

in safe mode it allows me to revert back to a previous date when the system worked fine.. but we recently had a baby and we'll loose so much stuff like photo's etc.


Edited by Brennan2009, 26 May 2009 - 06:31 AM.

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First lets see if we can get the BSOD error message by doing one of the following. Since you can get into Safe Mode then I would suggest the first method.

BSOD in safe mode:

Right click MY COMPUTER and then PROPERTIES
Click ADVANCED and then click the SETTINGS button In the Startup And RECOVERY section

Now reboot. This will result in the BSOD error being halted so you can now copy and reply with the STOP ERROR and any parameters.

BSOD outside of Windows

Start your system and at the Second post screen tap on F8 to get to the Boot Menu
Use the Arrow Keys to Scroll down to the line that says "Auto Start On Error" and highlight it.
Click Enter to disable it
The system should reboot and if not then do so.
When the BSOD shows it will stop so that you can reply with the STOP ERROR and any parameters.

Edited by rshaffer61, 26 May 2009 - 08:38 AM.

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Ok no problem i will do it this evening and have the reply back to you by tomorrow morning. thanks very much for your time and help!
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