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mouse is fine, puter is critical


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#1
Carol D

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Dear Gurus
We have a Dell Lattitude D820 laptop that is beyond super slow, but has some work related files on it. The mouse speed and response to the finger pad is fine...........Methinks the CPU is in critical condition, and at the same time, the HD sounds pretty slow too..........like a bicycle compared to a lamborghini........what's your consensus people.

Also I have the cables from HD to USB so can transfer the files. Opinions please....

THX
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#2
rshaffer61

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Download Speedfan (The download link is in the first line of the second paragraph), and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

Posted Image


Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


PLEASE DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#3
rshaffer61

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Download, install, and run Whats Running.
Click on Take Snapshot in the left pane.
New pop-up window will open.
Click on Save Snapshot and save the file as Snap (.xml extension will be added automatically)
Save to the Desktop.
Zip the file, and attach it to your next reply.
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#4
Carol D

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Many Thank Yous
- I didn't understand the problem properly - it takes about 1/2 hour to get to the desktop screen, then when you click on icons nothing happens........at all...........ever.......
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#5
rshaffer61

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Ok then let's go at this a different way. Lets check the drive first and make sure there is no issues with that. Can you tell me how much total memory you have installed on your system?
Before you do that can you give me total drive space and free space on your HD?
To do this:


Go to
1: Start
2: My Computer
3: Right Click on "C" drive
4: Click on Properties
5: In this field it will tell you total drive space and also free space



Go to
Start and then to Run
Type in Chkdsk /r Not the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#6
Carol D

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Thanks rshaffer61

I can't even open any folders - will try again later and see if it will do it, but don't think so.

Many thanks
Carol
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#7
rshaffer61

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Reboot and go into safe mode.
Then do the following:

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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#8
Carol D

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Hi rshaffer61

Well we're still on life support here, but working faster thanks to you - able to retreive critical files and do stuff in safe mode

You're a life saver - thank you so much

will update w final results
:-)
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#9
rshaffer61

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Please try to get the Everest and the Whats Running Reports if you can. These can help me figure out the problem.
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#10
Carol D

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Hi rshaffer61

Thank you for your kind support - the puter finally speeded up long enough to move files, but is going back to the company for diagnostics - it was agonizingly slow, and opening programs was going to be a big reach.

Your kind help is much appreciated
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#11
rshaffer61

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OK please let me know what they find out. I think the problem is heat or you have to many running processes. I am interested to know what they discover. Thank you for the update.

Edited by rshaffer61, 28 May 2009 - 07:16 AM.

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