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Help-get a blue screen of death


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#1
mombasa00

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I have gotten this blue screen of death twice now and am afraid the laptop my give up. Please help rescue it before it completely dies.

Blue screen goes by too fast to read anything. But after it restarts, get the following severe error:

BCCode : 10000050 BCP1 : E5D772E4 BCP2 : 00000000 BCP3 : BFD72763
BCP4 : 00000001 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
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#2
edge2022

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Ok.
Disable auto restart and enable minidumps:
http://www.lazybit.c...ing_tips?blog=2
http://www.cakewalk....er/minidump.asp

Recreate your error, and post the BSOD code. When does this happen?
Also attach the minidump files. Go to the directory C:\Windows\Minidump
Make sure that hidden files are visible. Then zip up the files in that directory, and attach the .zip archive to your next post.
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#3
mombasa00

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Thanks for the reply.

I have turned off auto restart. minidumps was already enabled but I made the requested changes. However, I don't know how to recreate the problem.

For now, I can attach the recent minidumps that have been saved and next time it happens I can capture the BSoD code.

Let me know if there's anything else I can do / provide to help investigate.

Attached Files


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#4
Broni

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Both errors happened because of ativvaxx.dll, which is part of your video driver, so reinstalling the driver may help, but...
...the error says: PAGE_FAULT_IN_NONPAGED_AREA, which usually indicates RAM problem
Because, it's laptop with integrated video, regular RAM serves as video RAM, as well.
So, try to reinstall driver first.
If that doesn't help, test RAM.
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#5
edge2022

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Yes. Follow Broni's instructions above.
If you need help on uninstalling your video driver, or need help finding a driver update, post the make and model of your computer.
Also, post an Everest Report. Click on "Everest Instructions" in my sig, and follow the steps entailed.
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#6
mombasa00

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Yes I do need help figuring out the driver. The laptop is Compaq nc6230.

also, the laptop used to be part of a network domain so home edition of Everest will not run.
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#7
Broni

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What XP version is it?
http://h20000.www2.h...S...&taskId=135
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#8
edge2022

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Try downloading and installing this: http://h20000.www2.h...S...=135&mode=3

This driver is for your laptop, and works for Windows Pro and Home.
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#9
mombasa00

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What XP version is it?
http://h20000.www2.h...S...&taskId=135


It's XP Pro version 5.1.2600 with service pack2
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#10
Broni

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Follow edge2022's link.
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#11
mombasa00

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Thanks to both of you. I have installed the driver.
Let's hope I don't see the blue screen again.

Can I ask one more question...
Sometime ago, not sure how, my volume control panel disappeared from my system tray. How do i bring it back?
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#12
Broni

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Start>Control Panel under Sounds and Audio Devices; place a check-mark by the Place Volume in Task bar
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#13
edge2022

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Hope you don't see the BSOD anymore. :)
Give us a report in a day or 2, to tell if you have been experiencing any problems.
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#14
mombasa00

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Start>Control Panel under Sounds and Audio Devices; place a check-mark by the Place Volume in Task bar


It is checked but it still does not appear! :)
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#15
mombasa00

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Hope you don't see the BSOD anymore. :)
Give us a report in a day or 2, to tell if you have been experiencing any problems.


Certainly will. Thanks for your help.
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