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Can't use Microsoft System Information Tool


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#1
WhyBeNormal

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For some reason, the Microsoft System Information Tool isn't appearing when I go to Start > All Programs > Accessories > System Tools > System Infomation. When I do that, the Help and Support Center appears; the same thing that appears if I hit F1 with all windows minimsied, or go to Start > Help and Support.

I remeber using the System Information Tool before, so it hasn't always done this. I checked the shortcut in the System Tools folder, and it leads to "C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe"

I've tried going to Start > Run and entering MSINFO32, but the Help and Support Center shows up doing that too. I even tried entering MSINFO32 into the command prompt, but it says "'MSINFO32' is not recognized as an internal or external command, operable program or batch file."

I first suspected that some sort of malware was preventing me from opening it, but I've scanned with AVG and multiple antispyware programs, and I'm clean.

So... does anybody have any ideas why it isn't showing up? :tazz:

Edited by WhyBeNormal, 10 May 2005 - 05:52 PM.

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#2
Ashana

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I am having the exact same problem right now! and I'm looking to see what is wrong. I just ran system info about 2 weeks ago, so i even restored my computer to that point and still no luck.

No one knows about this problem?
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#3
paulcomputerman

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If you have your Windows XP disk, you can try a repair. Boot from the CD and hit repair when it asks you to install or repair.

If you do not have the CD, try a system restore.
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#4
WhyBeNormal

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I thought this thread was dead! ;)

If you have your Windows XP disk, you can try a repair. Boot from the CD and hit repair when it asks you to install or repair.

I was going to try this, but I just read here that a repair would remove all Windows updates not included on the disk. :tazz: Being a dial-up user, this is kind of a problem. I don't think any of the little problems I'm experiencing (including this) are worth the hours it would take to reinstall those. Thanks anyway. I appreciate it.

If you do not have the CD, try a system restore.

Alas, I've deleted old restore points several times since this started. (clearing out adware)
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