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original xbox live help

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when i try to play certain maps on halo 2 on XBL, my "gateway" resets.....alot! i've had this problem before and some guy from my ISP called me and asked me about it reseting alot and told me how to fix it. that was about 6 months ago and now it's back at it again. i called my ISP and they said they can't help, and that the guy before wasn't supposed to do that. all i can remember about what he told me to do was log into my gateway, which i can do. but after that i don't know. any help would be awesome! :)
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