[Jagpreet]

Hello experts..

My computer is not working properly..

After sometime of the booting.. i receive lots of errors and computer gets hanged up ..
When Norton Antivirus is working.. it works ok .. But now my antivirus has got expired..

Normally 2 errors are observed
1) svchost.exe has encountered with an error and needs to close.
2) Generic Host error.

On closing these error, Computer gets halted .. and have to shutdown the computer in a wrong way by taking out of the laptop battery... :-(

I have included the Hijack file..
Please see and help me out

Thanks in advance

i am new to this forum.. in case i have posted in a wrong thread.. Please just don't delete it .

[attachment=30561:Hijackthis.txt]

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First item I suggest is to uninstall NAV completely by clicking on the Norton Removal Tool link in my signature below. Chose the appropriate version for your software.
Once removed then download avast antivirus from my signature below and install it. Make sure to register it on their site when installed. This is good for a year and at the end of the year just reregister and you get another year for free. it is a free AV so no cost for Home Users.
Next lets try to find the problem by following the next steps in order and reply back with results when finished.


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results


Lets see what you have in your startup services area

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Services
Click on the Hide All Microsoft Services
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results

Edited by rshaffer61, 29 May 2009 - 10:27 AM.

[rshaffer61]

First item I suggest is to uninstall NAV completely by clicking on the Norton Removal Tool link in my signature below. Chose the appropriate version for your software.
Once removed then download avast antivirus from my signature below and install it. Make sure to register it on their site when installed. This is good for a year and at the end of the year just reregister and you get another year for free. it is a free AV so no cost for Home Users.
Next lets try to find the problem by following the next steps in order and reply back with results when finished.


Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results


Lets see what you have in your startup services area

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Services
Click on the Hide All Microsoft Services
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results

Edited by rshaffer61, 29 May 2009 - 10:27 AM.