[allie17]

Hi, I'm only 17 so I'm afraid I do not know all the technical terms for my problem.
I have Norton 360 Antivirus software, and every few days I run a scan for threats. It keeps finding tracking cookies, and when I looked at the processes it was scanning I notcied that not only did it go through things like my music, but also something called 'Hacktool.Unreal.A', as if it was one of my programmes. I looked online and found it was also known as 'Rootkit.Win32.Agent.Gv'. I then used the rootkit detector and here's the report:

Microsoft Windows XP Professional (5.1.2600) Service Pack 2

C:\ [Fixed] - NTFS - (Total:52430 Mo/Free:1414 Mo)
D:\ [Fixed] - NTFS - (Total:19053 Mo/Free:2604 Mo)
E:\ [CD-Rom] (Total:0 Mo/Free:0 Mo)

31/05/2009|21:59

----------------------\\ Processes..

--Locked-- [System Process]
---------- System
---------- \SystemRoot\System32\smss.exe
---------- \??\C:\WINDOWS\system32\csrss.exe
---------- \??\C:\WINDOWS\system32\winlogon.exe
---------- C:\WINDOWS\system32\services.exe
---------- C:\WINDOWS\system32\lsass.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\WINDOWS\System32\svchost.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
---------- C:\WINDOWS\system32\spoolsv.exe
---------- C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
---------- C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
---------- C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
---------- C:\Program Files\Bonjour\mDNSResponder.exe
---------- C:\WINDOWS\eHome\ehRecvr.exe
---------- C:\WINDOWS\eHome\ehSched.exe
---------- C:\Program Files\Kontiki\KService.exe
---------- C:\PROGRA~1\AVG\AVG8\avgrsx.exe
---------- C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\WINDOWS\system32\svchost.exe
---------- C:\Program Files\Linksys Wireless AG USB Wireless Network Monitor\WLService.exe
---------- C:\PROGRA~1\AVG\AVG8\avgemc.exe
---------- C:\Program Files\Linksys Wireless AG USB Wireless Network Monitor\WUSB54AG.exe
---------- C:\WINDOWS\Explorer.EXE
---------- C:\WINDOWS\ehome\mcrdsvc.exe
---------- C:\WINDOWS\ehome\ehtray.exe
---------- C:\WINDOWS\eHome\ehmsas.exe
---------- C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
---------- C:\Program Files\HybridTM_IR(A)\RC620_A.exe
---------- C:\WINDOWS\system32\RUNDLL32.EXE
---------- C:\Program Files\Creative\Mixer\CTSVolFE.exe
---------- C:\WINDOWS\stsystra.exe
---------- C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
---------- C:\Program Files\Kontiki\KHost.exe
---------- C:\Program Files\Logitech\Video\LogiTray.exe
---------- C:\Program Files\Nokia\Nokia Software Launcher\NSLauncher.exe
---------- C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
---------- C:\WINDOWS\system32\LVComS.exe
---------- C:\WINDOWS\system32\ctfmon.exe
---------- C:\Program Files\QuickTime\QTTask.exe
---------- C:\Program Files\iTunes\iTunesHelper.exe
---------- C:\PROGRA~1\AVG\AVG8\avgtray.exe
---------- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
---------- C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
---------- C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
---------- C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
---------- C:\Program Files\ArcSoft\TotalMedia\TMMonitor.exe
---------- C:\WINDOWS\system32\dllhost.exe
---------- C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
---------- C:\Program Files\iPod\bin\iPodService.exe
---------- C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
---------- C:\WINDOWS\System32\alg.exe
---------- C:\Program Files\Windows Live\Contacts\wlcomm.exe
---------- C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe
---------- C:\Program Files\Mozilla Firefox\firefox.exe
---------- C:\Program Files\Norton 360\ScanStub.exe
---------- C:\WINDOWS\system32\cmd.exe
---------- C:\Rooter$\RK.exe

----------------------\\ Search..

----------------------\\ ROOTKIT !!



1 - "C:\Rooter$\Rooter_1.txt" - 31/05/2009|22:00

----------------------\\ Scan completed at 22:00


I would be really grateful if someone could help me get rid of this rootkit, and explain it to me in layman's terms.
Thanks so much