[ydenning]

I have a dell computer that was working fine until yesterday. It was on then went to a black screen with a cursor. I tried to shut it down and reboot it. It shows the dell logo page and then goes back to a black screen with the cursor on it. Can anyone help??

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Hello ydenning,
Can you press control + alt + delete, and start task manager? Try starting explorer.exe as a new task in the applications menu, if you can.

Edit: Some people do not see the open task manager option when they press control + alt + delete. Some only see:
- Lock this computer
- Switch users
- Logoff
- Change a password.

If you don't have the task manager option, try control + shift + esc.

Good Luck!
-Jason

Edited by OpenOutcome, 31 May 2009 - 07:26 PM.

[OpenOutcome]

Hello ydenning,
Can you press control + alt + delete, and start task manager? Try starting explorer.exe as a new task in the applications menu, if you can.

Edit: Some people do not see the open task manager option when they press control + alt + delete. Some only see:
- Lock this computer
- Switch users
- Logoff
- Change a password.

If you don't have the task manager option, try control + shift + esc.

Good Luck!
-Jason

Edited by OpenOutcome, 31 May 2009 - 07:26 PM.

[DragonMaster Jay]

Corruption of the video card driver.