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BSOD, Random restarts


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#1
Oshkee

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hello guys.. i've been reading all your replies in this forum and so far i think you guys can really help out.. so i'm posting for the first time with regards to my computer and any help would be really appreciated :)

i just had my computer fixed by a technician and what he did was changed the hard disk of my pc.. that was 2 weeks ago.. but then after that the computer just started restarting on its own..

changed the startup and recovery settings and came up with a BSOD so here goes



The problem seems to be caused by the following file: sysaudio.sys

PAGE_FAULT_IN_NONPAGED_AREA

Technical Info

*** STOP: 0x00000050 (0xf2c104a8, 0x00000000, 0xb9a6a453, 0x00000000
*** sysaudio.sys - Address b9a6a453 base at b9a6a000, Date stamp 4110741a



could that be the sound card?


plus i cant really play MMO's bec it just freezes and DoTA... man.. that's my favorite game man... could it be somehow connected?

I've also somehow considered my cpu overheating so i downloaded the speedfan but err... i don't know if something is wrong with the values..

help me out guys :)
i'm a nurse so i'm really having a hard time here :)

oh and one more thing.. can somebody tell me how to post screenshots so i can show you guys additional info for future references.. :)
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#2
edge2022

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oh and one more thing.. can somebody tell me how to post screenshots so i can show you guys additional info for future references..

http://www.geekstogo...ot-t236958.html

Lets start by checking your RAM. Click on "Memtest Instructions" in my signature and follow the steps entailed.

Follow OpenOutcome's steps below. Also provide us with your computer's make and model. An Everest Report could also help. Click on "Everest Instructions" in my sig, and follow the instructions.

Edited by edge2022, 31 May 2009 - 09:28 PM.

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#3
OpenOutcome

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Hey there Oshkee,
The process System Audio WDM Filter belongs to the software Microsoft Kernel System Audio Device. Guessing it probably has to do with your audio drivers. Either something went wrong updating them, or they just haven't yet been updates :)

Go to the device manager:

Press the windows logo key + pause/break key. Go to the hardware tab and click Device Manager.

Check under your sound and video tabs. Right click the hardware that is opened up, click properties. Head to the drivers tab and click Update driver. If you get any updates let me know.

Have you installed any updates recently?

Best regards,

Jason

P.s. Right next to the pause/break key is Print Screen. It will screenshot what is displayed and save it to your clipboard. A.k.a, if you open a simple program like paint and click paste - the screenshot will appear. Save it and upload it! :)

Edit: Psh, I had to write a lot more.. :)

Edited by OpenOutcome, 31 May 2009 - 09:26 PM.

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#4
Oshkee

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whoa... you guys are fast thanks jason and edge :) didnt expect a reply until tomorrow.

anyway i just got back from work.. i'm going to try the memtest tonight and post what will happen tomorrow. so what i did for now was the Everest report and jason's instructions.

so here it is..


--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer ADMIN-FD129146C
Generator Admin
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-06-01
Time 19:14


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ADMIN-FD129146C
User Name Admin

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name ASRock P4i45GV
Motherboard Chipset Intel Brookdale-G i845GEV
System Memory 512 MB (DDR SDRAM)
BIOS Type AMI (05/14/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5500 (256 MB)
3D Accelerator Intel Extreme Graphics
3D Accelerator nVIDIA GeForce FX 5500
Monitor Plug and Play Monitor [NoDB] (HMCX726287)

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [B-0]

Storage:
IDE Controller Intel® 82801DB Ultra ATA Storage Controller - 24CB
Disk Drive ExcelStor Technology J360 (60 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive Imation IMW523252IA
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 29996 MB (25332 MB free)
D: (NTFS) 28631 MB (24235 MB free)
Total Size 57.3 GB (48.4 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (119.95.173.146)
Modem SoftV92 Data Fax Modem

Peripherals:
Printer Microsoft Office Document Image Writer
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB1 Controller Intel 82801DB ICH4 - USB Controller [B-0]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [B-0]


--------[ Sensor ]------------------------------------------------------------------------------------------------------

Sensor Properties:
Sensor Type Winbond W83627HF (ISA 290h)
Motherboard Name ASRock P4i45GV

Temperatures:
Motherboard 35 C (95 F)
CPU 50 C (122 F)
ExcelStor Technology J360 42 C (108 F)

Cooling Fans:
CPU 5769 RPM

Voltage Values:
CPU Core 1.38 V
Aux 1.39 V
+3.3 V 3.22 V
+5 V 4.73 V
+12 V 12.89 V
+5 V Standby 4.90 V
Debug Info F 75 FF FF
Debug Info T 50 35 34
Debug Info V 58 5C CB B8 CC CB C6 (01)



and for jason.. i am not aware of any drivers i updated. and when i try to update it's saying that it has to have the cd.. does that mean i have to go to the technician for the cd?? or am i just checking the wrong driver? and uhmm can you look at the portion i encircled.. it seems odd that it has a question mark in it.. Sound_Driver.JPG

well anyway.. thanks for the quick reply.. and hope i do everything correctly and help you in providing what you guys need to know so that you guys can help me out :)
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#5
OpenOutcome

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Hey again Oshkee,
Hey, nice job on the screenshot! Lol.
You can download the driver from online. Here is the link: http://www.downloada...load_36188.html
Download it and store it someplace where you can find it. When you've downloaded it, go to the folder, right-click it to extract the files from the zipped archive. It should leave you with another folder, called something like : A1u580c
Open the folder, navigating to the Setup.exe application. When you've installed it - restart your computer.
Do your problems continue?

Best regards,
Jason
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#6
Oshkee

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hello jason..
thanks for the quick reply...

i've just installed tha driver and here's what happened..

i'm not really sure if its a good thing or not :)

devmng.JPG

any thoughts on that.. :)
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#7
OpenOutcome

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Wow, I guess that wasn't the correct driver.. Lol. You should go back and roll back the driver.

Oh, I was confused. The yellow exclamation was around your video controller and not the audio device. Haha, my bad.
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#8
Oshkee

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got another BSOD :)

this time it says

*** stop: 0x0000009e (0xc0000005, 0xbf0aa902 0xf652cbe4 0x00000000)
*** nv4_disp.dll - address bf0aa902 base at bf012000, datestamp 453bdc7a


and also i tried opening warcraft but then it has an error message about audio.
Unable to utilize base sound services sound disabled.. that is after i installed the sound driver on the link. :)
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#9
OpenOutcome

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At the device manager again, click the + next to display adapters and check if your NVIDIA GeForce FX 5500 is updated.
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#10
OpenOutcome

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Did you uninstall the audio driver I told you to install? That was my mistake, the audio is fine.
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#11
edge2022

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Your temps look ok. I am not suspecting that as being the problem.

*** stop: 0x0000009e (0xc0000005, 0xbf0aa902 0xf652cbe4 0x00000000)
*** nv4_disp.dll - address bf0aa902 base at bf012000, datestamp 453bdc7a

This is a rare BSOD. I have never seen it. It has to do with your NVIDIA display drivers.

Lets update both your audio and video drivers. It is always good to have the most up-to-date stable drivers. Go to your motherboard's site here: http://www.asrock.co...e...0R5.0&s=478
Download the audio driver and install it.

Go here: http://www.nvidia.co...75.19_whql.html
Download and install. When installing drivers, disable your Anti Virus suite's "Auto - Protect" b/c that can interfere with a video driver auto configuring itself.
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#12
edge2022

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Also, test your memory and hard disk.
Click on "Memtest Instructions" in my sig, and follow the steps entailed. Post the results.

Run a Long Diagnostic with Seatools for Windows, found here: http://www.seagate.c...000dd04090aRCRD
Post the results.

Also go to the directory C:\Windows\Minidump
Make sure that hidden files are visible.
Then zip up the recent (within a week) files in that folder.
Attach the .zip archive to your next post.
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#13
Oshkee

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as for now i'm doing the long generic test with seatools for windows.. so i'm guessing it's gonna be long :)

and i will be updating all drivers later tonight..

my main concerns for now is that after i installed the sound driver last night

Here is the link: http://www.downloada...load_36188.html

my cd rom is not working anymore :)
as indicated in the encircled part

devmng.JPG

now i can't do a memory test..

oh and attached are minidump files..
Attached File  Mini060209_01.zip   72.83KB   31 downloads

jason can i roll back the drivers? how? and what happened to my pc after the installation?

heres a screen shot of Nvidia
vidcard.JPG
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#14
Oshkee

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edge
here is the screenshot of the result of the seatool
untitled.JPG

did i do it right?

Lets update both your audio and video drivers. It is always good to have the most up-to-date stable drivers. Go to your motherboard's site here: http://www.asrock.co...e...0R5.0&s=478
Download the audio driver and install it.

Go here: http://www.nvidia.co...75.19_whql.html
Download and install. When installing drivers, disable your Anti Virus suite's "Auto - Protect" b/c that can interfere with a video driver auto configuring itself.


should i go ahead and update my drivers??
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#15
edge2022

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Your hard disk looks good.
Since Memtest doesn't run in Windows, it doesn't matter if the driver works or not.

Download the drivers I suggested. But first roll back the sound driver.

Your hard drive seems to be in good condition.

Go here: http://www.imation-s...l_firmware.html
Download and install the 2nd one down. This is for your CD drive.
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