Posted 01 June 2009 - 01:43 PM
Posted 09 June 2009 - 02:44 PM
Do you have DSL or Cable?
Run the following connectivity tests for me:
Step 1 - Determine your Default Gateway and DNS Addresses:
- Select Start
- Click Run
- Type cmd and click Ok
- In the new command prompt window, please type the following commands:
- ipconfig /all
- Make note of the Default Gateway and DNS Servers
- Please type in the following commands into the cmd prompt:
*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
- ipconfig /all > C:\results.txt
- route print >> C:\results.txt
- ping 127.0.0.1 >> C:\results.txt
- ping DefaultGateway >> C:\results.txt
- ping DNSServer1 >> C:\results.txt
- ping DNSServer2 >> C:\results.txt
- ping google.com >> C:\results.txt
- ping 220.127.116.11 >> C:\results.txt
- Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.
Posted 17 June 2009 - 02:23 PM
The default gateway is 192.168.1.1
The DNS servers are 18.104.22.168 and 22.214.171.124
When trying to do the connectivity test it said access denied.
We have two computers on the the network and both experience this problem. It always seems to have a good connection to the router and sometimes the internet works perfect but other times its just almost too slow to bare. I've been trying to avoid calling shentel, cause i don't feel like being on a technical support call for hours and when the few times i did get fed up and was gonna call them it seemed to work fine. Is it possible that its just something on Shentel's end that they can fix if they were made aware of it?
Posted 19 June 2009 - 07:30 AM
- Do you noticed the slow down happening at similar times / days?
- Can you run the above test on the other computer?
- Are you an administrator on the computer your testing from?
Edited by Untalented, 19 June 2009 - 07:30 AM.
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