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Not Sure What This Virus Is.. I need help

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Ok um.. I did a scan on my Microsoft virus scanner. And like It didn't say the name of the virus but it said its severe.

I don't know what its called or how to remove it
So I'll give you some details on what it does

-It blocks out msn and when I try getting on firefox it always says its crashed and to restart doesn't work...

-I tried setting my computer back to factory settings by pressing ctrl f11 that's how your supposed to do it for my DELL

-I tried downloading AVG and some other Anti spyware. It either blocks it out, or say's it cannot connect to the server or something?

I tried using McAffee didn't even detect little things like SuperAntiSpyware did. Tried spy bot.. couldn't install it because it said it couldn't connect to the server.. I have no idea what that means.

Anyway if someone can please help me I can give more details just tell me what you need to know. Im bad at explaining things I know -_-
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