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PC continually restarts by itself


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#1
elliemae

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For some reason my PC is constantly restarting itself for no reason. It does this frequently and sometimes it will startup like normal and work for awhile and then it will restart itself. I ran Malware Bytes & Superspyware and they found nothing. My firewall/antivirus (Trend Micro) has found nothing either, so now I am figuring it is my PC or OS.
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#2
Broni

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Disable "Restart on error" feature...

1. Right-click My Computer, and then click Properties.
2. Click the Advanced tab (Vista: click Advanced system settings).
3. Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.
4. Clear the Automatically restart check box, and click OK the necessary number of times.
5. Restart your computer for the settings to take effect.

You may see some error message. If so, post back what it says.
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#3
elliemae

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I did as directed, the PC started up and 2 things happened: 1) the green (when active) or gray (when disabled) icon for linksys showed up in the lower right task bar (I thought we had gotten rid of that when Linksys did a remote to fix my PC; and
2) it went to a blue screen that stated a problem has been detected and windows has shut down to prevent damage to your computer (there was a lot more wording but I figured you would know that). Anyway, it stayed at the blue screen until after 10 minutes I turned it off!!!!
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#4
Broni

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Well, you're not saying what BSOD said, so...

Navigate to: C:\Windows\Minidump folder.
If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
Vista users You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.
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#5
elliemae

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This was on the blue screen:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with manufacturer for driver updates. Try changing video adapter.

Check your hardware vendor for any BIOS update. Disable BIOS memory options such as caching or shadowing. If you n eed to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced starting options, and then select safe mode.

TECH info:

***STOP: 0x0000007E (0x0000005, 0xF5695949, 0xF78EA9D4, 0xF78EA6D0

tcpip.sys address F5695949 base at F56870000, Datestamp 485b99ad

Beginning dump of physical memory
Physical memory dump complete
contact your system administrator or tech support group


hope this helps & sorry for not posting, I didnt realize it was necessary
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#6
Broni

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I still would like to see those dmp files (my previous reply).
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#7
elliemae

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Every time I restart windows now it ends up in the blue screen (6 out of 6 restarts). I have not been able to access that folder (or anything for that matter) but will keep trying!!!
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#8
Broni

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Did you try Safe Mode?
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#9
elliemae

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I have it going and copied the files---I just don't know how to zip them
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#10
Broni

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To zip a file(s)...
Download, and install 7-zip: http://www.7-zip.org/
Right click on a file, you want to zip.
Click 7-zip, then Add to archive.
Click on drop-down menu, next to Archive format, and select zip format.
Click OK.
You'll find zipped file (.zip extension) in the same folder as the original file.
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#11
edge2022

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Right click in an empty space in your desktop, and choose new, and then Compressed (Zipped) Folder.
Copy the files in the directory that Broni mentioned to the new folder that you created.
Then attach the Zipped folder to your next post.

Try resetting your tcp/ip stack: http://support.microsoft.com/kb/299357
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#12
Broni

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Right click in an empty space in your desktop, and choose new, and then Compressed (Zipped) Folder.

There is no such option in any Windows version, I know :)
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#13
elliemae

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I cannot upload these files, it states I do not have permission
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#14
Broni

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Did you zip them?
You can't upload dmp files.
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#15
edge2022

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There is no such option in any Windows version, I know

It exists in my Windows version (XP SP3).
Zip the files, don't attach the .dmp ones.
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