DVD\CD RW drive doesn't respond. Several attempts to uninstall and reinstall driver fail. Hardware wizard gives as reason
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Downloaded driver from Dell. An HLDS GSA-H21N HH 16X DVD+/-RW PATA firmware that was listed as "urgent". Their instructions were to download a file to the desktop, run the file (which unzips several files to C:\dell\drivers\R143730). Followed these steps. According to the website, an Installshield window is supposed to pop up prompting me to complete further installation steps. Nothing happens after I unzip the files. None of the unzipped files in the C:\dell\drivers\R143730 will open.
Any help would be appreciated. I understand this particular device driver has been causing a lot of people problems.