[larissacity]

Hello everyone,

A few months ago I decided to format my hard drive. The operating system I use now is the same one as before; Windows XP Professional SP3. Although the first weeks everything was ok, after 3-4 weeks a problem appeared. While XP were starting a blue screen appeared and there was a message. The message said that if it was the first time I encountered this problem I should restart my PC. Furthermore it said that if it wasn't the first time I should check whether all of my devices are properly installed etc. There was a "code"(?) too which is listed below:

*** STOP: 0x0000008E (0xC0000005, 0x804DA07F, 0xBA68F7FC, 0x00000000)

This has happened enough times since then, however whenever I restart my PC, Windows operate correctly.

Questions:

1)Does anyone know why is this happening?

2)Should I act or should I ignore it?

3)Is there a danger that one day after that message appears my PC won't restart?


Thanks for your help in advance.

I'm looking forward to receive any answers.

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This Stop Code is one of the most common error codes you will recieve. It covers a wide variety of potential problems.
Most common would be a driver update or device problem.
Let's start with with checking the disk itself by following these steps:

Go to
Start and then to Run
Type in Chkdsk /r Not the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[rshaffer61]

This Stop Code is one of the most common error codes you will recieve. It covers a wide variety of potential problems.
Most common would be a driver update or device problem.
Let's start with with checking the disk itself by following these steps:

Go to
Start and then to Run
Type in Chkdsk /r Not the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[larissacity]

Let me know if this fixes the problem

I have every reason to believe that your instructions gave the solution to my problem. Since I did the CHKDSK I encountered no blue screen etc.

Thank you very much. Your instructions were helpful and totally understood!

[rshaffer61]

Congratulations. for a successful resolution for your issue. I am happy everything has been worked out for you. With that being said I am happy to say:


You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible


If you are happy with the service I provided, please consider making a donation to GeeksToGo to support the Free Technical Support offered. Go HERE to make a donation.

[larissacity]

Unfortunately the problem appeared again...

The only difference is that the stop "code" has now changed to:

***STOP: 0x0000008E (0xC0000005, 0x005C0061, 0xB94B7C68)

Moreover the message says that windows encountered a serious problem and shut down to prevent damage etc.
There were some instructions too, such as try changing video adopters or something, and check for BIOS updates.

Thanks for helping.

Edited by larissacity, 07 June 2009 - 07:02 AM.

[rshaffer61]

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

[larissacity]

When I clicked Analyze that Debugger thing you mentioned never happened. However, this is the Analysis:

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled and no crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware or power failure. Then it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.



Does it make any sense to you?

[rshaffer61]

Let's check your memory and make sure there is no issue with it.Donwload memtest86 from the link in my signature below.


Get the file that is named Download - The one you want is "Download - Pre-compiled Bootable ISO (.zip). When it downloads, it will be labeled memtest86+2.11.iso.zip
Unzip the file once you download it. You should have a .iso file in the unzipped directory. It will look like a zip file in some cases but the file name will now be memtest86+2.11.iso

if you don't have a burning program that will burn .ISO files get burncdcc in my signature below.

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

Make sure the bios is set for the cd drive as the first boot device
Put the cd in the cd drive and then boot your computer.

Running the Diagnostic Program:

The basic diagnostic screen has five main sections of relevant information. Three at the top which are labeled, PASS %, TEST %, and TEST #. This will basically show you the total progress of the current test, the overall progress of the diagnostic test, and the test number is currently performing.

On the middle left hand side of the of the program interface there is a “Wall Time” section that will keep track of how long the diagnostic test has been running for. This just gives you an idea if you are not attending the testing process.

The main section to look for is the lower half of the screen which is usually blank. As long as the memory testing is going ok with no errors this section of the screen should remain blank. If the diagnostic program finds any serious faults in the memory you will see it display a memory dump of address’s in this section. This is similar to what is displayed on your screen when you encounter a blue screen of death.

You now have most everything you need to know about setting up and testing your memory with diagnostic programs. This guide should help you get to the source of any intermittent problems related to your memory.


Run memtest for at least 2 hours
If it starts showing any errors during that time then you will have to replace the memory
If there are no errors after 2 hours press Esc and that will end the tests
We will then try other options