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A Virus Ate my Computer!


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#1
Honeyrockette

Honeyrockette

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My son may have accidentally picked up a virus on some glitter letter site for his blog. At first I had the "Your Computer Has Been Infected" message on my desktop in place of the wallpaper. I tried to run Adware and another anti-virus program but the message remained. I restarted my computer and nothing but the wallpaper appeared. For a split second I was able to access my files by manually browsing for tasks through the Task Manager. However I tried to start Malaware and CCleaner but I received error messages saying the programs could not run. I tried to re-download the programs but nothing downloads anymore. Either an error message appears or it simply remains at 0%. I restarted the computer again and now I can no longer access the Task Manager. When I press ctrl + alt + del a message pops up saying Task Manager has been disabled by the administrator so now I can't access my computer at all. I called a local computer repair company but they flat out stated that they were going to completely wipe out my hard drive, but needless to say I haven't had an opportunity to back up my recent files yet. Is there anything that can be done to salvage my computer?
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#2
JSntgRvr

JSntgRvr

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Hi, Honeyrockette :)

Welcome.

It is a very difficult situation. Have you tried booting into Safe Mode with Networking:
:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, the Advanced Options Menu should appear;
  • Select the option, to run Windows in Safe Mode with Networking, then press Enter.
  • Choose your usual account.

See if you can download Combofix as follows:

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
  • Please, never rename Combofix unless instructed.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      -----------------------------------------------------------

    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    -----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • If you receive a message that Combofix has detected the presence of rootkit activity and needs to reboot, kindly write down on paper the list of files present in the message before continuing, and post it in your next reply.
  • Install the Recovery Console upon request.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Note 1: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note 2: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything unless told to do so while we are fixing your problem.

If unable to do so, there is a Rescue CD download from AVIRA that will scan a system that is unable to boot.

The Avira AntiVir Rescue System is a linux-based application that allows accessing computers that cannot be booted anymore. Thus it is possible to repair a damaged system, to rescue data or to scan the system for virus infections. Just double-click on the rescue system package to burn it to a CD/DVD. You can then use this CD/DVD to boot your computer.

http://dl.antivir.de...cd/rescuecd.exe

Once you’ve booted up your computer with Avira Rescue System, you get a boot option to either boot from hard drive or AntiVir Rescue System. Press the number 2 on your keyboard to boot into AntiVir Rescue System. It will start loading linux and you get to select either deutsch or english. Next, drivers will be loaded, and when it completes, the Rescue System main menu will show.

  • To scan a computer, select the second option “Scan” and hit enter.
  • Scan all files.
  • Select the option to try to repair infected files.
  • If Rescue System is unable to repair infected files, select the option to rename the files.

The open command at the main menu will launch Linux console, not DOS command prompt. Unless you’re familiar with Linux commands, I wouldn’t recommend you selecting that option. If you’ve accidentally got into the linux console, press CTRL+F1 simultaneously to go back to Rescue System Main Menu.

If able to boot after this, then follow the instructions above to download and run Combofix.

Keep me posted.
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