[Wofitz]

Hi!

I'm currently having trouble connecting to the internet on my PC. It was all working fine until a few hours ago, i've tried restarting both the PC and router but have had no luck. In the diagnostic it says there's a problem with the Local Area Connection and to plug the cable in however nothing has been removed/added/moved at all. It is networked with a wireless router though my pc is connected via the usual wire as it didn't like the wireless at the time, though it works now as both laptops and iphones can connect to it just fine. It's connected to a network of my PC, my dads mac and my sisters laptop - the mac and laptop are able to connect to the internet as normal which rules out the router/internet host and such.

Any ideas?

Thanks!

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Hi Wofitz and welcome to Geeks To Go. Please do the following:

Step 1 - Check Device Manager:

• Click Start
• Click Run
• Type devmgmt.msc
• Click OK tab
• Click the Device Manager button
• Expand the Network Adapters group

Do you see your network adapters there? Does it have a red X? If you don't see it there do you have a Unknown or Other Devices group (Would have items with a yellow exclamation point infront of them)? What's in there if anything?

Step 2 - Determine your Default Gateway and DNS Addresses:

• Select Start
• Click Run
• Type cmd and click Ok
• In the new command prompt window, please type the following commands:
  • ipconfig /all
• Make note of the Default Gateway and DNS Servers

Step 3 - Connectivity test:

• Please type in the following commands into the cmd prompt:
  *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping DefaultGateway >> C:\results.txt
  • ping DNSServer1 >> C:\results.txt
  • ping DNSServer2 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Unt

[Untalented]

Hi Wofitz and welcome to Geeks To Go. Please do the following:

Step 1 - Check Device Manager:

• Click Start
• Click Run
• Type devmgmt.msc
• Click OK tab
• Click the Device Manager button
• Expand the Network Adapters group

Do you see your network adapters there? Does it have a red X? If you don't see it there do you have a Unknown or Other Devices group (Would have items with a yellow exclamation point infront of them)? What's in there if anything?

Step 2 - Determine your Default Gateway and DNS Addresses:

• Select Start
• Click Run
• Type cmd and click Ok
• In the new command prompt window, please type the following commands:
  • ipconfig /all
• Make note of the Default Gateway and DNS Servers

Step 3 - Connectivity test:

• Please type in the following commands into the cmd prompt:
  *Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear*
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping DefaultGateway >> C:\results.txt
  • ping DNSServer1 >> C:\results.txt
  • ping DNSServer2 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Unt

[Untalented]

Forgot to ask if you were on Vista or XP on this machine. If you're on Vista you can just type the command in the search box vs. click Run. So for example you can click Start and type devmgmt.msc directly into the search box then press enter.