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Norton Internet Security Installation error


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#1
daddy0

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I just purchased Norton Internet Security. I tried to install it but get a Windows error message that says "Norton Internet Security Autorun has encountered a problem and needs to close. We are sory for the inconvenience." There is some hypertext in the window that shows the error report, the report gives these details in as the error signature: AppName: cdstart.exe, AppVer: 8.0.0.64, ModName: nview.dll, ModVer: 6.13.10.3190, Offset: 00009ddf. I suspect there is a virus that is preventing me from installing Internet Security. Do you have any idea how I can get around this?
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#2
John_Doe

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run the ad-aware and spybot programs, then try

have you tried the free AVG anti-virus, once installed you can go into safe mode and do a virus scan

also, those spyware scans, do it in safe mode, its faster
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#3
starjax

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I would run http://www.pandasoftware.com/active scan to check before trying to install. also make sure your version of windows has had all the critical updates applied via windowsupdate.

please see this for additional info
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#4
daddy0

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I followed the suggests that were offered and was able to get Norton Internet Security installed, thanks. However, now when I run it I continue to get similar errors, all coming from nview.dll. It is preventing me from doing most of the things I need to do with Internet Security, like get a live update. Could this nview.dll be some sort of malware?
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