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My computer is running painfully slow


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#1
samjales

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Hi all!

My computer has been running slow for some time but now it is absolutely painful waiting for it to do anything.

When I log into my user account it takes up to five minutes before I can do anything.

When task manager is running CPU usage will sometimes spike up to 100% even though I am not actually doing anything and I can hear the computer "working". Task manager shows 38-47 processed running. I have shut down some of them (eg itunes related applications) but they restart by themselves.

I have run Spybot and AVG and removed all spyware etc. that was found by them.

I have run msconfig and have very few applications set to start when Windows starts up.

I am tempted to throw this computer out the window and buy a new one but it would be a real pain to transfer all my files and programs to a new computer and I am trying to avoid that.

Any help would be greatly appreciated.

Mary Storms
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#2
123Runner

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Hi and welcome to Geeks to go.

There are 2 things that I will suggest that you do at the present.

1. Since you indicated that you cleaned up spyware, I would suggest you take a trip to the malware forum (link in signature). Do the preparation work and then let them give you a clean bill of health.
2. Go to the link Maintaining your Machine and follow all the procedures. This was written by Artellos.

If you are still having issues, can we can furthur assist you.

123runner
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#3
Broni

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Download Process Explorer: http://technet.micro...s/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.
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#4
samjales

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Here is the process explorer file

Process PID CPU Description Company Name Command Line
System Idle Process 0 79.69
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4 1.56
smss.exe 844 Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 912 Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 940 Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 984 Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
svchost.exe 1148 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe 1236 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
svchost.exe 1384 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
wuauclt.exe 5360 Windows Update Automatic Updates Microsoft Corporation "C:\WINDOWS\system32\wuauclt.exe" /RunHandlerComServer
windows-kb890830-v2.11-delta.exe 3580 Microsoft Windows Malicious Software Removal Tool (KB890830) - Setup Self-Extracting Cabinet Microsoft Corporation "C:\WINDOWS\SoftwareDistribution\Download\Install\windows-kb890830-v2.11-delta.exe" /Q /W
mrtstub.exe 5060 Malicious Software Removal Tool Update Stub Microsoft Corporation c:\39fd0b5f3dd6685f1daa\mrtstub.exe /Q /W
MRT.exe 292 1.56 Microsoft Windows Malicious Software Removal Tool Microsoft Corporation "C:\WINDOWS\system32\MRT.exe" /Q /W
svchost.exe 1424 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe 1556 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k NetworkService
svchost.exe 1704 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
CCSVCHST.EXE 1876 1.56 Symantec Service Framework Symantec Corporation "C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon
symlcsvc.exe 296 C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
spoolsv.exe 540 Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
svchost.exe 1984 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
alg.exe 208 Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
AppleMobileDeviceService.exe 880 Apple Mobile Device Service Apple Inc. "C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe"
AluSchedulerSvc.exe 1320 Automatic LiveUpdate Scheduler Service Symantec Corporation "C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe"
AUPDATE.EXE 3116 Automatic LiveUpdate Module Symantec Corporation
avgwdsvc.exe 1176 AVG Watchdog Service AVG Technologies CZ, s.r.o. C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
avgrsx.exe 1872 12.50 AVG Resident Shield Service AVG Technologies CZ, s.r.o. avgrsx.exe
avgnsx.exe 6092 AVG Network scanner Service AVG Technologies CZ, s.r.o. avgnsx.exe
mDNSResponder.exe 1584 Bonjour Service Apple Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
jqs.exe 440 Java™ Quick Starter Service Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
LVPrcSrv.exe 896 Logitech LVPrcSrv Module. Logitech Inc. "C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe"
MDM.EXE 1152 Machine Debug Manager Microsoft Corporation "C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE"
svchost.exe 2832 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k imgsvc
avgemc.exe 2984 AVG E-Mail Scanner AVG Technologies CZ, s.r.o. C:\PROGRA~1\AVG\AVG8\avgemc.exe
avgcsrvx.exe 3416 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o. /pipeName=4ef00b62-53d0-4ed6-b33d-70d3ab4f4e3d /coreSdkOptions=0 /binaryPath="C:\Program Files\AVG\AVG8\"
searchindexer.exe 3064 Microsoft Windows Search Indexer Microsoft Corporation C:\WINDOWS\system32\SearchIndexer.exe /Embedding
svchost.exe 2804 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k HTTPFilter
iPodService.exe 488 iPodService Module Apple Inc. "C:\Program Files\iPod\bin\iPodService.exe"
LuComServer_3_4.EXE 1548 LiveUpdate Engine COM Module Symantec Corporation
LuCallbackProxy.exe 5660
lsass.exe 996 LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
explorer.exe 2104 Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
AGRSMMSG.exe 4024 SoftModem Messaging Applet Agere Systems "C:\WINDOWS\AGRSMMSG.exe"
iTunesHelper.exe 2164 iTunesHelper Module Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
avgtray.exe 3784 AVG Tray Monitor AVG Technologies CZ, s.r.o. "C:\PROGRA~1\AVG\AVG8\avgtray.exe"
jusched.exe 3240 Java™ Platform SE binary Sun Microsystems, Inc. "C:\Program Files\Java\jre6\bin\jusched.exe"
ctfmon.exe 3248 CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
btdna.exe 3980 DNA BitTorrent, Inc. "C:\Program Files\DNA\btdna.exe"
TeaTimer.exe 3676 System settings protector Safer-Networking Ltd. "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
firefox.exe 4240 Firefox Mozilla Corporation "C:\Program Files\Mozilla Firefox\firefox.exe"
procexp.exe 3288 3.13 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Documents and Settings\Mary\Desktop\procexp.exe"
CCSVCHST.EXE 2088 Symantec Service Framework Symantec Corporation /a /h ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
realsched.exe 4100 RealNetworks Scheduler RealNetworks, Inc. "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -restart
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#5
Broni

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I can see, you're running two antivirus programs: AVG, and Norton.
This is really bad idea.
Please, provide some info about this issue.
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#6
Mom2han8

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I am having similar issues as the first poster... so I figured that I would try dowloading the process explorer to see if someone could take a look at it, but was unable to run it (error message) or load it in any way (even after I turned off my security - Kaspersky)...The signature could not be verified (said this even after I turned off my Kaspersky).... I know I am not running more than one anti-virus, firewall, etc. Kaspersky is the only thing I have installed.

I don't know if anyone can help, but at this point throwing out the computer does seem like an option!
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#7
Broni

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Mom2han8
Please, start your own topic.
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#8
Mom2han8

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OK.... sorry. will do!
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