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desktop help plz


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#1
pammazan

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now i had jsut bought sims 3 the other day and decided on removing sims 2 from my computer to make room, my girlfriend was a little upset but she said fine. so i loaded sims 3 with 15.5 gigs free on my desktop and it wont even finish downloading. it gave me an error message and closed. that same day i took the sims 3 to my friends house and installed it on his old desktop to see if it wasthe CD but itstarted right up with no problem. now i know this should be a problem because i also have World of Warcraft running on my desktop and it runs without any problems. but now ever sence sims 3 is partially sitting there on my desktop it runs soo slowly that when i shut down my computer and restarted it it wont return to the desktop it jsut sits in loading screen untill 5 min's later it bluescreens and restarts. the worse part is i cant even run my computer in safemode to run a virus scan or uninstall the sims 3. ANY SUGGESTIONS? PLEASE
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#2
diabillic

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What was the error message when you try downloading?

What were the stop codes from the blue screen? If it restarted before you could read them, please find your minidumps files here C:\WINDOWS\Minidump and attach them to a post.
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#3
rshaffer61

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when i shut down my computer and restarted it it wont return to the desktop it jsut sits in loading screen untill 5 min's later it bluescreens and restarts


Since you can't get into windows then you can stop the auto restart by doing the following:

Start your system and at the Second post screen tap on F8 to get to the Boot Menu
Use the Arrow Keys to Scroll down to the line that says "Auto Start On Error" and highlight it.
Click Enter to disable it
The system should reboot and if not then do so.
When the BSOD shows it will stop so that you can reply with the STOP ERROR and any parameters.
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#4
pammazan

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ok i restarted my computer it sat at the windows loading screen and 10 min's later it came to a disk checking screen of my g: drive, now im not even sure i ahve a g drive, im pritty sure its jsut c and f but im nto 100%
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#5
rshaffer61

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Did it ever get into windows?
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#6
pammazan

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yes actually as soon as i got this message it got into windows, what should i do next, im a little weary of touching anything snece last time i tried to get into add/remove programs and wail genration the list it froze, what should i do next?
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#7
rshaffer61

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Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#8
pammazan

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Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer PR-BD236
Generator Corey
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-06-08
Time 21:30


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PR-BD236
User Name Corey

Motherboard:
CPU Type AMD Athlon XP, 1733 MHz (13 x 133) 2100+
Motherboard Name Soyo KT333 DRAGON Ultra Platinum Edition (5 PCI, 1 AGP Pro, 3 DDR DIMM, Audio, LAN)
Motherboard Chipset VIA VT8367 Apollo KT333
System Memory 768 MB (PC2100 DDR SDRAM)
BIOS Type Award (12/15/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce FX 5500 (128 MB)
3D Accelerator nVIDIA GeForce FX 5500
Monitor Plug and Play Monitor [NoDB] (HCHYA00295)

Multimedia:
Audio Adapter C-Media CMI8738 Audio Chip

Storage:
IDE Controller VIA Bus Master IDE Controller
SCSI/RAID Controller HighPoint HPT3xx ATA RAID Controller
Floppy Drive Floppy disk drive
Disk Drive ST320420 A SCSI Disk Device (19 GB, 7200 RPM, Ultra-ATA/66)
Disk Drive SOYO USB Storage-SMC USB Device
Disk Drive SOYO USB Storage-CFC USB Device
Disk Drive ST340016 A SCSI Disk Device (40 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive PLEXTOR DVDR PX-740A (DVD+R9:8x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
Optical Drive TDK CDRW121032 (12x/10x/32x CD-RW)
SMART Hard Disks Status Unknown

Partitions:
C: (NTFS) 38154 MB (15809 MB free)
G: (NTFS) 19445 MB (8797 MB free)
Total Size 56.2 GB (24.0 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.0.27)

Peripherals:
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device USB Mass Storage Device

Edited by pammazan, 08 June 2009 - 07:32 PM.

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#9
pammazan

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now what mate?
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#10
rshaffer61

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Download Revo Uninstaller

Once installed go Here to read how to uninstall the Sims3 files completely.
when you start Revo it should give you a list of files and or programs it finds. Click on the Sims3 and have it do a complete uninstall. When done reboot and let me know if it works.
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#11
pammazan

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i downloaded it and it got to step 3 within 5 secounds but wail going through the built in uninstaller part its now stuck at about 3/4 the way through, i dont know if it takes a lil bit to get through but its been there for about 10 mins now
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#12
pammazan

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ok this is what it said

microsoft visual c++ runtime library
program:...oh/{ec05d8cdb-417d-4335-a38c-a0659edfd6b8}/sims3setup.exe

abnormal program termination



uh oh (i added this part )
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#13
pammazan

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any suggestions?
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#14
diabillic

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Try running Windows Update, make sure your machine has the latest updates. There could be an issue with an older version of the C++ Runtime.
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#15
pammazan

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yay! it workd sims3 is off my coputer and i deleted all the stuff that came with it. now what would u reccomend doing befor i try re installing it again?
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