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Internal error when I try to ipconfig


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#1
Mabo19

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Hello everyone, just signed up and looked through other posts on how to fix my brothers computers internet and a lot of you suggest doing the cmd/ipconfig commands resetting the DNS and what not. My problem is that I cant do that command, I get an error that states:

"An Internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to query host name."

I don't know where to go from here. I don't have any driver CD's or anything and I'm not sure when this began. The computer shows that a wireless internet connection is detected, but I can't get online.

Any help is appreciated.
Thanks,
Matt
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#2
OpenOutcome

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This error message occurs when TCPIP.SYS is removed or altered.

I don't have any driver CD's or anything

Unsure what you meant by that.. Do you have the Windows Xp Installation disk?
-Jason
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#3
OpenOutcome

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If you do have the installation disk:

  • Put the disk in the drive.
  • Click Start > Run, type CMD and click OK.
  • At the command line type:
    expand D:\I386\TCPIP.SY_ C:\WINDOWS\SYSTEM32\DRIVERS\TCPIP.SYS
    (assumes your hard drive is the C drive and your CD drive is the D drive, if not replace correct drive letter..)
  • Reboot the computer.

If you don't have the disk, it is probably possible to just copy it from a working computer, and put it on this one. Remember it's C:\WINDOWS\SYSTEM32\DRIVERS\TCPIP.SYS.

Best Regards,
-Jason :)
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#4
Mabo19

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Jason, I do not have the installation disk so I copied that SYS file from my computer and pasted it into my brothers, but he had the SYS file already there. I overrited it anyway just in case and the problem still exists. Any other ideas?

Matt
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#5
OpenOutcome

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Could also be the NDIS.SYS file. Same folder, same advice. Replace it and see if it works. :)
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#6
Mabo19

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that file isn't missing either, thanks tho.
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#7
OpenOutcome

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They're going to be there, so they won't be missing.. just corrupt.
Try checking the authenticity of all the system files..
  • Start > Run > CMD
  • sfc /scannow
    (note the space between the "c" and the "/")
  • Let it run the scan, it could take some time.

:)

Edited by OpenOutcome, 09 June 2009 - 04:46 PM.

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#8
Mabo19

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when i do that it asks me to insert SP2 CD which I do not have. Is there any other way to do the scan?

Edited by Mabo19, 09 June 2009 - 07:46 PM.

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#9
Broni

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Go Start>Run, type in:
cmd
Click OK.

At command prompt, type in:
netsh int ip reset reset.log
Press Enter.

Type in:
netsh winsock reset catalog
Press Enter.

Restart computer.

If the above doesn't work, I'm attaching my zipped tcpip.sys file.
Rename yours to tcpip.old, and paste my unzipped file instead.
Restart computer.

Attached Files


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#10
Mabo19

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i did the:netsh int ip reset reset.log, netsh winsock reset catalog commands and it said it was successful, so i restarted the computer, but problem still persists. I loaded on your tcpip.sys file and called mine tcpip.old, but the problem is still there.
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#11
Broni

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Do you have any errors in Device Manager?
Is it desktop, or laptop?
Wireless, or wired connection?


1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
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#12
Mabo19

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There aren't any errors in Device manager.
It is a desktop, Windows XP.
It is a Wireless connection.

The results of your test:
"Ping request could not find host google.com. Please check the name and try again."

The Internet works on every other computer in the house, which are all using wireless connections.

I went through the malware steps before all this, but i can't get the MBAM setup to run on my brothers
computer via a usb drive.

I also noticed that in the Task manager, his computer shows 5 or 6 different svchost.exe, and now that I check
mine, I got 11 of them running now. Isn't that a bit odd?

And throughout all this, my brothers computer shows an internet connection in the bottom right with the computer
icon with the wireless signals. When i mouse-over the icon, it shows a connection to my home router, full strength.
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#13
Broni

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I also noticed that in the Task manager, his computer shows 5 or 6 different svchost.exe, and now that I check
mine, I got 11 of them running now. Isn't that a bit odd?

It's normal to have numerous svchost processes running, however I don't like the fact, that you couldn't run MBAM.
In that case....

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#14
Mabo19

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no one seems to respond to my topic
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#15
OpenOutcome

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As it has been more than 3 days wait - you may move onto The Waiting Room where you will be on the top of the list to be helped. Sorry about your wait - the malware forum is apparently very hectic I've heard. Just post a link to your malware post in the waiting room and someone will surely help.
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