Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Having Troubles Getting Vista to Recognize External Hard Drive


  • Please log in to reply

#1
askrueger1981

askrueger1981

    New Member

  • Member
  • Pip
  • 2 posts
I am trying to get my laptop to recognize my 250 mb external hard drive. I've already gone into Computer Management and clicked on the Device Manager. The device manager recognizes the external hard drive as a Mass Storage Device, but there's a small yield sign connected to the USB link in the Device Manager. When I click on the link, the device status states the following: "This device cannot start. (Code 10)." According to Vista, the drivers are all up-to-date and downloaded, but I cannot figure out how to fix the code 10 error. Any assistance would be greatly appreciated.



Sincerely,

Mandi

Attached Thumbnails

  • devicestatusscreen.jpg
  • driverupdatescreen.jpg

  • 0

Advertisements


#2
usasma

usasma

    Member

  • Member
  • PipPipPip
  • 636 posts
  • MVP
Try plugging it into a different USB port. If you're using the one's on the front of the case, try the one's in the back (or vice versa).

Also, try another cable. Sometimes the cables will get "borked" and won't work properly.

Is this a pre-built external drive, or one that you've put into an external enclosure? Have you tried the drive on another computer to see if it works there?
  • 0

#3
askrueger1981

askrueger1981

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
Try plugging it into a different USB port. If you're using the one's on the front of the case, try the one's in the back (or vice versa).

Tried that. I only have two USB ports on this laptop and they're both in the same location. Didn't work.

Also, try another cable. Sometimes the cables will get "borked" and won't work properly.

Tried that too. Didn't work.

Is this a pre-built external drive, or one that you've put into an external enclosure? Have you tried the drive on another computer to see if it works there?

I'm not sure if it's pre-built or not. My brother gave me the external drive when he upgraded to a bigger one. And the drive works on my desktop, which has XP on it, but won't work with Vista on the laptop.

~ Mandi
  • 0

#4
usasma

usasma

    Member

  • Member
  • PipPipPip
  • 636 posts
  • MVP
Try running this free test on the drive when it's plugged into the XP computer: http://www.hdtune.com/ Select the download for HDTune, not for HDTune Pro

Do any other USB devices work on the laptop? Have you checked in Device Manager to see if there's any other issues noted there?

Have you tried updating your chipset drivers to see if that helps?

Edited by usasma, 09 June 2009 - 04:03 PM.

  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP