[absolutely]

Hey - I hope someone can help.

I turned my computer on today after using it last night, it was fine.

So I turned it on this morning and here is what is happening:

1) No programs or files are appearing in the taskbar when I open anything, its just blank

2) I try to copy and paste files or drag them, but they don't work

3) Can't get on the internet explorer, a box like (cmd) pops up for a milisecond and disappears, nothing happens.

4) I tried uninstalling the internet explorer, but the option isn't there to uninstall or reinstall?

5) I tried uninstalling other programs, it says a problem with Windows Installer.

6) So I try to re-install windows installer and it cant because there is a problem with cryptographic service, so I went to services to enable it and it says 'Error 1068: the dependency service or group failed to start"

7) I have ran Avast on it, both as a normal scan and boot scan, also ran CCleaner and cleaned everything up and deleted found viruses, also ran Ad-Aware and quarantined 2 or 3 files.

The same problems are happening, can anyone help me?

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Same thing in Safe Mode?
Did you try Last known good configuration?

[Broni]

Same thing in Safe Mode?
Did you try Last known good configuration?

[absolutely]

Thanks, yeh I have tried it in safe mode, same thing.

[Broni]

Did you try Last known good configuration?

[diabillic]

Sounds like whatever Avast cleaned up did a number on your machine.

Check out the Malware forums and post a log up there. Then proceed with following Broni's instructions

[Broni]

deleted found viruses

Good eye I read too fast.

[diabillic]

deleted found viruses

Good eye I read too fast.

Happens to the best of us sir

[absolutely]

Yes it deleted the viruses and spyware, but the problems are still happening, any idea?

[Broni]

As Cilix said....

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[diabillic]

Yes it deleted the viruses and spyware, but the problems are still happening, any idea?

You need to make a post in the Malware section to verify your system is clean before we proceed.

Follow this first before posting: http://www.geekstogo...uide-t2852.html


EDIT: Broni with the ninja post

Edited by Cilix, 09 June 2009 - 02:44 PM.