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no internet after installation of anti virus


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#1
daathvader

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so ive tried 3 different antivirus programs, eset,avg, and norton all to no avail. after they finish installing and everythings rdy, i try to open my browser(firefox or ie) and it either says timed out, or cannot connect to server. one oddity i did find was after i installed eset i was getting an error msg that read
Generic Host Process for Win32 Services has encountered a problem and needs to close and it was an error with svchost.exe. um any help would be appriciated
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#2
The Skeptic

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Go to control panel > network connections. See if all connections are connected and firewalled. If they are not, right-click the icon and Enable the connection. If still no good: right-click again and click Repair.
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#3
daathvader

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ive done both of those after ive installed the AV program. ive tried hardwiring it, and on my wireless. both say im connected and both say theyre working properly after i click repair. also both are firewalled. ive also tried pinging different sites. i tried yahoo,google,hotmail,myspace,geekstogo and they all give me a response with no packet loss, but when i bring up my browser it doesnt work. i have my a+ and network+ certs so you can talk to me a little more in depth if need be. another tid bit of info for your minds, my internet works fine without an AV on it, but when i put an AV on it is when it starts acting up. Ive scanned it with spyware doctor, super antispyware and malwarebytes anti-malware and removed all threats. any ideas?

Edited by daathvader, 11 June 2009 - 04:49 PM.

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#4
Grondsrevenge

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I'm no expert, but I would look for settings you can adjust in your AV software.
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#5
diabillic

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Post an ipconfig /all please
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#6
Broni

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There is a good chance, that after trying so many AV programs, you have some leftovers....

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.

Click Options, then Hide Microsoft Entries.
Click File, then Refresh.
Go File>Export As, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.

Edited by Broni, 11 June 2009 - 09:47 PM.

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#7
daathvader

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C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : valued-e46369f1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-14-22-E9-22-E7

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-02-A5-82
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.23
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 205.152.144.23
205.152.150.23
Lease Obtained. . . . . . . . . . : Saturday, June 13, 2009 2:45:34 PM
Lease Expires . . . . . . . . . . : Sunday, June 14, 2009 2:45:34 PM

ok now the deal with this thing is, is that i can connect to the wireless at my house and anywhere else, but at my girlfriends mothers house itll say im connected to local and internet but nothing will move. i can open the internet and it will say timed out or cannot connect to server

Edited by daathvader, 13 June 2009 - 01:24 PM.

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#8
The Skeptic

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So, your computer works well everywhere except for this particular location? If yes, then I don't see how this can be related to antivirus installation.

Regarding this particular problem: maybe DHCP is disabled in the router. Make sure that it is enabled and that your computer (and all other computers that connect to the same router) are set to "obtain an IP adress automatically"
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#9
daathvader

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heres the autoruns

Attached Files


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#10
daathvader

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this is to the skeptic,

if dhcp was off how would a desktop and another laptop be able to connect to the wireless and have no problems?
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#11
The Skeptic

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Look at this.
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#12
Broni

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1. You have AVG 8 leftovers. Run AVG Remover: http://www.avg.com/download-tools
2. Spyware Doctor may be interfering.
3. You have BitDefender leftovers.
Open Autoruns, and uncheck following entries:
- BDFsDrv
- BDRsDrv

Restart computer.
Delete:
- Softwin folder from C:\Program Files
4. On a top of it, you have a bunch of system files missing, so...
Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista case).
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
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#13
daathvader

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ok i did all that ran the avg and did the sfc, and unfortunatley for some reason it kept asking for windows xp pro with sp3, the cd i have is xp pro with sp 1a, is there anyway around that?
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#14
Broni

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it kept asking for windows xp pro with sp3

That's because of what I said about missing system files.

is there anyway around that?

Yes. You need to create Windows XP CD with SP3 slipstreamed into it.
Instructions: http://www.theelderg...ed_xpsp3_cd.htm
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#15
daathvader

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ty guys so much for your help, i have to wait until wednesday to see if this piece works on the womans wireless, but for now its connected to my wireless and all looks well for right now. thanks again.
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