XP Home Edition
I am trying to fix a friends laptop. His son was surfing some not so appropriate sites and ended up paralyzed with spyware. He bought a spyware package but we can't get it to load. When I browse to look at the drives the CD is not even listed. And when I click on Start, I do not see "My Computer" or "Programs, or "Help" or any of the other standard things. It only shows a few programs that a pinned to the start menu like IE, E-Mail, Word, etc...
When I first started working on it I could see the drive. I could also see "My Computer, Programs, etc... But I was in safe mode and it wouldn't allow me to load the software. I then went out of safe mode and I could see the drive but I couldn't get it to read the drive. It only read the drive in safe mode but would not allow for install.
So I went into Setup. I wonder if I hosed it up when I went into setup because I selected File, then Restore Defaults. Ever since then, the laptop does not show the drive or My Computer, Programs, etc... not even in safe mode.
Any suggestions on how to get it to recognize the CD drive?