Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Laptop won't recognize CD ROM


  • Please log in to reply

#1
Mulch

Mulch

    New Member

  • Member
  • Pip
  • 4 posts
Hi,

XP Home Edition

I am trying to fix a friends laptop. His son was surfing some not so appropriate sites and ended up paralyzed with spyware. He bought a spyware package but we can't get it to load. When I browse to look at the drives the CD is not even listed. And when I click on Start, I do not see "My Computer" or "Programs, or "Help" or any of the other standard things. It only shows a few programs that a pinned to the start menu like IE, E-Mail, Word, etc...

When I first started working on it I could see the drive. I could also see "My Computer, Programs, etc... But I was in safe mode and it wouldn't allow me to load the software. I then went out of safe mode and I could see the drive but I couldn't get it to read the drive. It only read the drive in safe mode but would not allow for install.

So I went into Setup. I wonder if I hosed it up when I went into setup because I selected File, then Restore Defaults. Ever since then, the laptop does not show the drive or My Computer, Programs, etc... not even in safe mode.

Any suggestions on how to get it to recognize the CD drive?

Thanks!
  • 0

Advertisements


#2
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts

ended up paralyzed with spyware. He bought a spyware package but we can't get it to load


I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
  • 0

#3
Mulch

Mulch

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Really? That seems like putting the cart before the horse. I have a malware/spyware program. But it's a hardware issue that is preventing me from using this. I'll check out the forum you recommended.
  • 0

#4
Broni

Broni

    Kraków my love :)

  • Member
  • PipPipPipPipPipPipPipPip
  • 12,300 posts

That seems like putting the cart before the horse

It's actually the other way around.
You must make sure, your computer is clean, and then we can deal with other problems.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP