[Mulch]

Hi,

XP Home Edition

I am trying to fix a friends laptop. His son was surfing some not so appropriate sites and ended up paralyzed with spyware. He bought a spyware package but we can't get it to load. When I browse to look at the drives the CD is not even listed. And when I click on Start, I do not see "My Computer" or "Programs, or "Help" or any of the other standard things. It only shows a few programs that a pinned to the start menu like IE, E-Mail, Word, etc...

When I first started working on it I could see the drive. I could also see "My Computer, Programs, etc... But I was in safe mode and it wouldn't allow me to load the software. I then went out of safe mode and I could see the drive but I couldn't get it to read the drive. It only read the drive in safe mode but would not allow for install.

So I went into Setup. I wonder if I hosed it up when I went into setup because I selected File, then Restore Defaults. Ever since then, the laptop does not show the drive or My Computer, Programs, etc... not even in safe mode.

Any suggestions on how to get it to recognize the CD drive?

Thanks!

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ended up paralyzed with spyware. He bought a spyware package but we can't get it to load

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Broni]

ended up paralyzed with spyware. He bought a spyware package but we can't get it to load

I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Mulch]

Really? That seems like putting the cart before the horse. I have a malware/spyware program. But it's a hardware issue that is preventing me from using this. I'll check out the forum you recommended.

[Broni]

That seems like putting the cart before the horse

It's actually the other way around.
You must make sure, your computer is clean, and then we can deal with other problems.