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Reinstalled windows, lost my internet connection


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#1
ohdannyboy

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Hello, can anyone help me please!

I kept getting the dreaded blue screen with the message `unmountable bot volume` so I formatted my computer and reinstalled windows. (IBM NETVISTA 8181 KAJ windows XP pro)
Windows works fine but now I cannot connect to the Internet. In the device manager it says my Ethernet controller is not installed, I assumed this is the problem, so I tried to install one of the drivers on my computer but it doesn't work. I have tried to download other drivers, but the only drivers I can find are driver `updates` rather than the original drivers themselves.

Can anyone help please

Thank you

Daniel
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#2
rshaffer61

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Go HERE to Lenovo's website.
The first 4 network drivers are the choices for original drivers for your model of laptop.
One of them will work. Please do the following and I will see if this will give us the information to be more specific on which driver is for your system.

Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#3
ohdannyboy

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Many Many Thanks for your help.

I think this is what you asked for. Thanks again.

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer HOME-Q802R35XDF (me)
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-06-17
Time 19:48


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 1
DirectX 4.08.01.0810 (DirectX 8.1)
Computer Name HOME-Q802R35XDF (me)
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 2400 MHz (18 x 133)
Motherboard Name IBM 8182KAJ
Motherboard Chipset Intel Brookdale-G i845G
System Memory 1280 MB (DDR SDRAM)
BIOS Type Phoenix (08/08/02)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel Extreme Graphics
3D Accelerator Intel Extreme Graphics

Multimedia:
Audio Adapter Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801DB Ultra ATA Storage Controller-24CB
Floppy Drive Floppy disk drive
Disk Drive WDC WD400BB-23DEA0 (37 GB, IDE)
Disk Drive USB-HS WDC WD2500BB-55R USB Device (232 GB, USB)
Disk Drive Imation Nano USB Device (3 GB, USB)
Optical Drive OEM CD-ROM F522E
Optical Drive PIONEER DVD-RW DVR-111D USB Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38154 MB (33917 MB free)
D: (FAT32) 238414 MB (74462 MB free)
Total Size 270.1 GB (105.8 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Peripherals:
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB1 Controller Intel 82801DB ICH4 - USB Controller [A-1]
USB2 Controller Intel 82801DB ICH4 - Enhanced USB2 Controller [A-1]
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
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#4
rshaffer61

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OK I am going to say you don't have wireless internet and if not then that takes out one of the selection.
I doubt also you have Token Ring so that's another selection not used.
That leaves two that we have to chose from.
Now the big question is how old is the system? I would say download both the first and second drivers and try both.
I am inclined to believe the second one is the one that will work.


Now with that I noticed something on your Everest report that needs to be addressed.

OS Service Pack Service Pack 1

Once we do have you back online you will need to go to Microsoft's Update page and get all Critical Updates
This is important as there are Security and Bug fixes that need to be addressed by those updates.
As soon as you get those then I advise you get one each of the following:

Antivirus, Spyware, Malware and Firewall

There are free programs GTG recommends for each of the above and if you would like I can suggest the ones we like the most or that I personally use.

Edited by rshaffer61, 16 June 2009 - 07:20 AM.

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#5
ohdannyboy

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thanks. I have tries to install those drivers but it still doesn't work. Can't really figure out what I am doing wrong, could it be that the components are burnt out. I know that the cable is ok though.

Thanks for your help
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#6
rshaffer61

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Have you checked in your Bios to make sure your onboard nic is enabled?
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#7
ohdannyboy

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Thanks again. In bcis the network setup shows everything is enables including re Ethernet. Is this what you mean by onboard nic ?
Pity my ignorance. Thank you
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#8
ohdannyboy

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In the bios the network setup including Ethernet is all enabled.
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#9
rshaffer61

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It could be possible the onboard nic is burnt out.
In Device Manager is the Nic showing a yellow exclamation point or red X
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#10
ohdannyboy

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Thanks again

Ethernet controller, Multimedia Audio Controller, SM Bus Controller, and Video Controller, are all showing up with a yellow question mark and Exclamation mark. I cant find the actual words 'onboard nic' anywhere.

Cheers

Daniel
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#11
ohdannyboy

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Thanks rshaffer

I am a cabbage, one of those drivers did work, the 1st one infact. I was just selecting the wrong one when I installed it. I appreciate your help.
Any Advice on anti-virus/malwear ?

Many Thanks
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#12
rshaffer61

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Malwarebytes is what alot of us suggest. You can get it in my signature below.

Please download Avast from my signature below. Please make sure you do the registration as it is good for a year or more. When it is due simply just reregister it.
Avast in my opinion is better because:

It's FREE to the Home User
It Updates it's Definitions daily
You can scan Individual Files, Folders and Drives
No buying new versions every year

Please let me know how everything is working now. I'm sorry for the long pause in my reply. I was busy all day outside of the home.

Edited by rshaffer61, 19 June 2009 - 06:56 PM.

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