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#16
OpenOutcome

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Alright, your virtual memory is good..

You can continue with Ectech.
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#17
Tisso

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*sigh* okay, message says I can't remove the H drive right now, try later. I've tried 3 times already.

I can upload the .txt file, but can't the .rar one
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#18
Tisso

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Alright, your virtual memory is good..

You can continue with Ectech.


Thank you for your help. :)
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#19
Ectech

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Link: Rapidshare

Click the link above. Click Browse > navigate to the syslog file and click upload.

Rapidshare will provide a link to download the file. Copy & paste the link into your next post.
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#20
Tisso

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syslog

but my H drive (external hd) is still connected :) will that matter?
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#21
Ectech

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Give me a few minutes to review your log.

In the mean time.. close all open windows, programs, etc. that are open.

Click Start > Log Off
Log back into the computer > wait about 2 minutes
In the lower right corner of the screen click the "safely remove hardware" icon.
Select the (H:) drive > unplug the drive from the computer.

Edited by Ectech, 19 June 2009 - 12:26 PM.

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#22
Ectech

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The next step is to update your video drivers.

Link: ATI Catalyst 6.11

Click the link above. Click "Download This Version"


After the file has downloaded, run the installation program.
Your computer needs to be rebooted after the install. Please do so.

Edited by Ectech, 19 June 2009 - 11:55 AM.

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#23
Ectech

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Next, run chkdsk

Click Start > Run > type: cmd > click ok
In the open dialogue box, type: chkdsk /f

You will be asked to perform the check at startup.
Press Y to confirm > press enter > reboot the computer.

Disk Check can take up to 2 hours depending on how large the drive is. Please DO NOT INTERRUPT the process.


Next,

I see some remaining Norton files in the log. Let's remove them...

Download/Run the following tool: Norton Removal Tool

Edited by Ectech, 19 June 2009 - 12:19 PM.

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#24
Ectech

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let me know if all the steps were completed.

Edited by Ectech, 19 June 2009 - 01:23 PM.

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#25
Tisso

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I've done everything you've told me to do except the new driver, I keep getting a message telling me it can't find any compatible hardware (or something to that effect)
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#26
Ectech

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I've done everything you've told me to do except the new driver, I keep getting a message telling me it can't find any compatible hardware (or something to that effect)


Ok first thing, the C drive shows about 12% free space remaining. reconnect the external drive and move as many files as possible over. Low disk space can cause many different issues to happen.


After that, go to Windows Update. Choose the Custom option. Install any updates listed, also on the left side of the screen you should see "Hardware, Optional" install any additional drivers listed.

Reboot, then let me know how you made out.

Edited by Ectech, 19 June 2009 - 01:53 PM.

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