[Rodgers]

My laptop all of a sudden stopped connecting to the internet for some reason. I have a dell inspiron E1505 with windowx xp media center edition sp 3. I can get an ip adress but when I go to the internet I get"Internet explorer cannot display the webpage". When I type in the gateway to my router which is a Verizon GT704WG, I get the same thing "Internet explorer cannot display the webpage". I have tried using winsockxp, and tried the following commands netsh int ip reset reset.log , netsh winsock reset catalog then rebooted my computer and still cant connect. Please help

[Advertisements]

Hey Rodgers,

Does the same issue occur if you use an Ethernet (wired) connection? Please post the results of a connectivity test.

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Also, try restarting your machine in Safe Mode with Networking and see if you can connect to the Internet.

Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

- Dan

[Dan]

Hey Rodgers,

Does the same issue occur if you use an Ethernet (wired) connection? Please post the results of a connectivity test.

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Also, try restarting your machine in Safe Mode with Networking and see if you can connect to the Internet.

Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

- Dan

[Rodgers]

Hey Rodgers,

Does the same issue occur if you use an Ethernet (wired) connection? Please post the results of a connectivity test.

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Also, try restarting your machine in Safe Mode with Networking and see if you can connect to the Internet.

Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

- Dan

Dan Thanks for the help first of all !!!

Ok here are the results for the connectivity test




Windows IP Configuration



Host Name . . . . . . . . . . . . : krystal

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : domain_not_set.invalid



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : domain_not_set.invalid

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-BF-1E-9E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.67

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

68.238.64.12

Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:23:47 AM

Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:23:47 AM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 15 c5 bf 1e 9e ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.67 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.67 192.168.1.67 20
192.168.1.67 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.67 192.168.1.67 20
224.0.0.0 240.0.0.0 192.168.1.67 192.168.1.67 20
255.255.255.255 255.255.255.255 192.168.1.67 192.168.1.67 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [74.125.67.100] with 32 bytes of data:



Reply from 74.125.67.100: bytes=32 time=92ms TTL=48

Reply from 74.125.67.100: bytes=32 time=91ms TTL=48

Reply from 74.125.67.100: bytes=32 time=91ms TTL=48

Reply from 74.125.67.100: bytes=32 time=92ms TTL=48



Ping statistics for 74.125.67.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 91ms, Maximum = 92ms, Average = 91ms



Pinging 209.85.171.100 with 32 bytes of data:



Request timed out.

Request timed out.

Request timed out.

Request timed out.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

After doing the connectivity test I restarted the laptop into safe mode with networking & I was able to browse the internet with no problem, so hopefully this is an easy fix.

Thanks again look forward to your response.

[Rodgers]

Hey Rodgers,

Does the same issue occur if you use an Ethernet (wired) connection? Please post the results of a connectivity test.

Step 1 - Connectivity test:

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • route print >> C:\results.txt
  • ping 127.0.0.1 >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Also, try restarting your machine in Safe Mode with Networking and see if you can connect to the Internet.

Step 2 - Restart your machine in Safe Mode with Networking:
Please restart the problematic machine in Safe Mode with Networking and then see if you can get an Internet connection; can you?
*Note: You will not be able to use a wireless connection while in Safe Mode; please ensure all tests are performed with a wired (Ethernet) connection.

- Dan

Dan Thanks for the help first of all !!!

Ok here are the results for the connectivity test




Windows IP Configuration



Host Name . . . . . . . . . . . . : krystal

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : domain_not_set.invalid



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : domain_not_set.invalid

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-BF-1E-9E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.67

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

68.238.64.12

Lease Obtained. . . . . . . . . . : Sunday, June 21, 2009 10:23:47 AM

Lease Expires . . . . . . . . . . : Monday, June 22, 2009 10:23:47 AM

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 15 c5 bf 1e 9e ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.67 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.67 192.168.1.67 20
192.168.1.67 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.67 192.168.1.67 20
224.0.0.0 240.0.0.0 192.168.1.67 192.168.1.67 20
255.255.255.255 255.255.255.255 192.168.1.67 192.168.1.67 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None


Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [74.125.67.100] with 32 bytes of data:



Reply from 74.125.67.100: bytes=32 time=92ms TTL=48

Reply from 74.125.67.100: bytes=32 time=91ms TTL=48

Reply from 74.125.67.100: bytes=32 time=91ms TTL=48

Reply from 74.125.67.100: bytes=32 time=92ms TTL=48



Ping statistics for 74.125.67.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 91ms, Maximum = 92ms, Average = 91ms



Pinging 209.85.171.100 with 32 bytes of data:



Request timed out.

Request timed out.

Request timed out.

Request timed out.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

After doing the connectivity test I restarted the laptop into safe mode with networking & I was able to browse the internet with no problem, so hopefully this is an easy fix.

Thanks again look forward to your response.

Heres an Update

I was able to update my Antivirus in safemode, once it updated I restarted the laptop scanned for viruses & spyware and it picked up alot then restarted, and now the internet is working again. If you still have some stuff for me to do, I will gladly do it.

[Dan]

Hey Rodgers,

I'm glad to hear you managed to get your Internet working. As a final precaution, I would recommend that you follow the advice listed in the following thread, to ensure your machine has adequate protection: Preventing Malware and Safe Computing. Along with this, you are more than welcome to start a new thread in our malware forum to ensure that your machine is completely clean of infections.

Thanks for taking the time to post how your issue(s) were resolved; feedback is always appreciated.

- Dan