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Connected to internet but unable to view web pages


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#1
Knittel

Knittel

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I have not been able to connect to the internet over the past week, though the PC says it is connected. I can ping, I have a valid IP (168...), and have spent nearly 4 hours on the phone with ATT&T to determine that their equipment is working OK. HP will not help me unless a buy a new warrantee I have a laptop and PS3 that can browse wirelessly, but the PC, hooked up with an Ethernet cable, can not browse. The PC's power supply also died the same day that this problem first started. I had a new one installed at BestBuy, where they also did a PC cleanup that found 70+ viruses, malwares, etc. that my Kaspersky did not detect(!). I have tried IE8 and Firefox and get the message "Address not found", etc.. I have had DSL internet for 3 years on this machine with no problems, but just switched to ATT about a month ago. I have tried several different Ethernet cables. I have tried many different solutions offered through this and other forums. I just found out that I CAN view web pages when starting in "Safe Mode with Networking".

The machine is a:
HP Pavilion a1646x


Windows IP Configuration

Host Name . . . . . . . . . . . . : BusinessPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel® 82562V 10/100 Network Connection
Physical Address. . . . . . . . . : 00-18-F3-D2-AF-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::45fd:c364:69bb:e7c2%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, June 20, 2009 2:11:14 PM
Lease Expires . . . . . . . . . . : Sunday, June 21, 2009 2:11:14 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 285219059
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-54-9F-6E-00-18-F3-D2-AF-11
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:64:197e:3f57:febf(Preferred)
Link-local IPv6 Address . . . . . : fe80::64:197e:3f57:febf%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
===========================================================================
Interface List
11 ...00 18 f3 d2 af 11 ...... Intel® 82562V 10/100 Network Connection
1 ........................... Software Loopback Interface 1
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
12 ...00 00 00 00 00 00 00 e0 isatap.gateway.2wire.net
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 276
192.168.1.64 255.255.255.255 On-link 192.168.1.64 276
192.168.1.255 255.255.255.255 On-link 192.168.1.64 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 18 ::/0 On-link
1 306 ::1/128 On-link
10 18 2001::/32 On-link
10 266 2001:0:4137:9e50:64:197e:3f57:febf/128
On-link
11 276 fe80::/64 On-link
10 266 fe80::/64 On-link
10 266 fe80::64:197e:3f57:febf/128
On-link
11 276 fe80::45fd:c364:69bb:e7c2/128
On-link
1 306 ff00::/8 On-link
10 266 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
Pinging BusinessPC [127.0.0.1] with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0msPinging google.com [74.125.67.100] with 32 bytes of data:Reply from 74.125.67.100: bytes=32 time=52ms TTL=52Reply from 74.125.67.100: bytes=32 time=50ms TTL=52Reply from 74.125.67.100: bytes=32 time=50ms TTL=52Reply from 74.125.67.100: bytes=32 time=50ms TTL=52Ping statistics for 74.125.67.100: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 50ms, Maximum = 52ms, Average = 50msPinging 209.85.171.100 with 32 bytes of data:Request timed out.Request timed out.Request timed out.Request timed out.Ping statistics for 209.85.171.100: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 596 N/A
csrss.exe 684 N/A
wininit.exe 728 N/A
csrss.exe 740 N/A
services.exe 772 N/A
lsass.exe 784 SamSs
lsm.exe 792 N/A
winlogon.exe 872 N/A
svchost.exe 984 DcomLaunch, PlugPlay
svchost.exe 1044 RpcSs
svchost.exe 1088 WinDefend
svchost.exe 1208 Audiosrv, Dhcp, Eventlog, lmhosts, wscsvc
svchost.exe 1240 AudioEndpointBuilder, CscService, EMDMgmt,
hidserv, Netman, PcaSvc, SysMain,
TabletInputService, TrkWks, UxSms,
WdiSystemHost, WPDBusEnum, wudfsvc
svchost.exe 1252 AeLookupSvc, Appinfo, BITS, Browser,
IKEEXT, iphlpsvc, LanmanServer, MMCSS,
ProfSvc, RasMan, Schedule, seclogon, SENS,
ShellHWDetection, Themes, Winmgmt, wuauserv
audiodg.exe 1344 N/A
svchost.exe 1372 gpsvc
SLsvc.exe 1408 slsvc
svchost.exe 1452 EventSystem, fdPHost, FDResPub,
LanmanWorkstation, netprofm, nsi, SSDPSRV,
SstpSvc, upnphost, W32Time, WebClient,
WinHttpAutoProxySvc
svchost.exe 1664 CryptSvc, Dnscache, KtmRm, NlaSvc, TapiSrv,
TermService
svchost.exe 1920 BFE, DPS, MpsSvc
svchost.exe 644 AppHostSvc
avp.exe 688 AVP
DpHost.exe 720 DpHost
mxtask.exe 1616 Fix-It Task Manager
taskeng.exe 1772 N/A
svchost.exe 980 hpqcxs08, hpqddsvc
GoogleUpdate.exe 1892 N/A
IAANTmon.exe 432 IAANTMON
inetinfo.exe 2068 IISADMIN, MSFTPSVC
LSSrvc.exe 2128 LightScribeService
sqlservr.exe 2164 MSSQL$SHIPWORKS
svchost.exe 2180 Net Driver HPZ12
svchost.exe 2232 Pml Driver HPZ12
svchost.exe 2252 PolicyAgent
QBCFMonitorService.exe 2276 QBCFMonitorService
svchost.exe 2524 stisvc
MediaServer.exe 2640 TVersityMediaServer
svchost.exe 2780 WerSvc
SearchIndexer.exe 2852 WSearch
XAudio.exe 2920 XAudioService
ELService.exe 2992 ELService
FXSSVC.exe 3032 Fax
WUDFHost.exe 3340 N/A
mxtask.exe 3916 N/A
taskeng.exe 3960 N/A
dwm.exe 3984 N/A
explorer.exe 4076 N/A
MSASCui.exe 3028 N/A
DMAScheduler.exe 3544 N/A
IAAnotif.exe 3928 N/A
hkcmd.exe 540 N/A
igfxpers.exe 1496 N/A
SoundByte.exe 4084 N/A
hpwuSchd2.exe 3776 N/A
jusched.exe 724 N/A
DPAgnt.exe 2460 N/A
igfxsrvc.exe 1184 N/A
GrooveMonitor.exe 3588 N/A
RTHDCPL.EXE 1136 N/A
avp.exe 1760 N/A
mobsync.exe 3324 N/A
ehtray.exe 4152 N/A
wmpnscfg.exe 4188 N/A
unsecapp.exe 4196 N/A
sidebar.exe 4228 N/A
FVScheduler.exe 4264 N/A
hpqtra08.exe 4312 N/A
WmiPrvSE.exe 4320 N/A
qbupdate.exe 4360 N/A
ONENOTEM.EXE 4504 N/A
wmpnetwk.exe 4660 WMPNetworkSvc
ehmsas.exe 4732 N/A
hpqste08.exe 5556 N/A
cmd.exe 5708 N/A
QBDBMgrN.exe 3000 QuickBooksDB19
kbd.exe 4184 N/A
SearchProtocolHost.exe 1216 N/A
SearchFilterHost.exe 5464 N/A
WMIADAP.exe 632 N/A
hpsysdrv.exe 1036 N/A
DISCUpdMgr.exe 1028 N/A
tasklist.exe 4276 N/A
WmiPrvSE.exe 5056 N/A


Any help will be greatly appreciated!
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#2
OpenOutcome

OpenOutcome

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Hey there Knittel,

You should make a stop through the malware forum, to see if your system is clean by our experts.. I'm still in training, but hidserv, Netman, WmiPrvSE.exe, and inetinfo.exe, could be infected processes, just to name a few.. Wouldn't hurt either way. When you get an OK from them that your system is clean, you can come back here for help if you still need it.. which you might not :)

Go to the Malware Forum and read the stickies located at the top, especially this one.
The guides will give you several steps that will help you clean up 70 percent of all problems by yourself. Then you can post a OTL log in THAT forum. Be patient, the Malware Forum is a very busy place and a two or three day wait is not unusual. Only after a three day wait may you move to The Waiting Room where you will be on the top of the list to be helped. A three day wait is 72 hours.. Make sure it has been over that amount of time, or your Waiting Room topic will be closed.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread..


Hope this helps -
Jason :)

Edited by OpenOutcome, 20 June 2009 - 12:59 PM.

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#3
Knittel

Knittel

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Thanks, I will go there first. I would of hoped that the $$ I just spent at BestBuy would have cleaned up any Malware, but if you want something done right......
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#4
OpenOutcome

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Good choice :)

We learn from our mistakes anyway.. Why spend good $$ when you can get things done for free here? Lol. Hope the malware forum cleans up your problems, if not - there's plenty of ideas to go around.

Good luck,
Jason
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